I had my '83 Mercedes towed in to Norman's because my key wouldn't turn, and I couldn't drive my car. He changed the ignition switch and made new keys in one day. My car had been sitting in my drive way for four months while I had been saving up to have it fixed, so he also filled up my tires with air and refreshed all the fluids in the car. He did all this for a quarter of the cost I had been quoted by other mechanics. They had recommended I change all four parts of the ignition, while Greg simply changed one. Unfortunately, it wasn't enough. The next day, I drove to the dry cleaners and couldn't start my car to leave. I called the shop and, to my surprise, Greg picked me up, took me home, and paid to have my car towed back in to Norman's. He replaced one more part of the ignition (the housing) in one day again. He didn't even charge me for the labor, just for the part. Now it works every time!
Pros: Very knowledgeable, friendly, and fast!