I have a thyroid problem and need to have it removed. My endocrinologist referred me to Mt. Rainier Surgical Associates.
I had an appointment scheduled for May 7 at 2:20 PM. Two days before my appt., the doctor's office called to reschedule me for earlier in the day so the doctor (Dr. Porter) could be out of the office the afternoon of the 7th. Fine. I'm flexible.
So the day of May 7th, I drive down to Tacoma, I'm not that familiar with the city and take a wrong turn. I finally got back on track and found the location, and the parking lot was full. I drove over to another parking lot, it was full also, and a fire truck was blocking the other end, so I had to back all the way out. I went across the campus towards a parking garage and got stuck in a circular driveway because a handi-van was blocking the driveway. I sat for close to 5 minutes before backing up and maneuvering my way down an alley and back onto the main street. I found the parking garage and got stuck behind an elderly woman driving less than 2 miles an hour up 6 stories to the available parking on the roof. I then had to run almost 2 blocks back to the building because I was going to be late. When I arrived, I handed them the paperwork they had sent as well as my insurance card, and they asked for the $20 co-pay. I didn't have it -- I am a single mom who is unemployed and I just didn't have it . I asked if they could bill me, and the receptionist said she would have to check with the doctor. She left and after a few minutes came back to inform me that they would have to reschedule me because the doctor wouldn't see me because I didn't have my $20 co-pay. I informed her I would not be returning and asked for my personal information back.
It took a lot of effort to make this appointment, and I have been having anxiety about having this surgery. It would have been nice to made to feel like I was important and cared for. Instead I felt like I wasn't worth $20.
Cons: Uncaring doctors, receptionists with attitude