I suggest you avoid the aggravation and send your shoes back to the manufacturer for repairs.\r
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My experience in a nutshell: boots are badly damaged, I am out $45 and was basically called a liar and yelled at in public.\r
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But a few months ago when I initially decided to have my beloved Trippen boots repaired I was happy to find Model -- they do have such a good reputation.\r
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Worried but not yet annoyed I returned today to the shop to see if this new problem could be repaired.\r
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The man I spoke to (with an accent I couldn't place--said he was the owner) insisted that it would cost me another $20. He also insisted in one track of rationale that there was no relationship between the new problem and the broken insole, that it was a problem of the shoe design (though this was entirely new damage that developed after they 'repaired' the boots) and then insisted that the insole had not been broken by them. He said "why would I break it? How would I break it?!" "tell me how I would do s
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