Intown Design

READ THIS!!! BEWARE OF THIS COMPANY!!!!\r My experience is a very unfortunate one that could have been a great one had it been handled well (professionally). Let's just say it's not how a business handles the business when everything goes as expected like the reviews below, its how they handle the business in a crisis (one that they themselves created due to poor planning).We own a business too and this is not how you should treat customers or deal with issues. Intown did absolutely nothing to try to resolve the scheduling failures on their end and basically left us completely stranded at the end of our construction project because without countertops you cannot install final plumbing fixtures or appliances which also mean no Certificate of Occupancy.\r \r We are building a custom home in the suburbs of Atlanta. My cabinet person recommended we use Intown Designs to do the stone counter tops (granite, marble, and quartzite) in our two kitchens, butler's pantry and 7 bathrooms. I started working with one of their sales people back in May 2013 because this is a big job that needs a lot of careful planning and managing. The install was supposed to take place over the next week and be completed by Dec. 13, 2013 (It is now Dec. 2, 2013). I had given them deposits for more than $20,000 since June and things seems to be going fine, I had been in close communication with the sales person(I will be very decent and not mention her name) and she seemed perfectly relaxed about everything even up until last week a day before they dropped the bomb on us. They called me 1 week ago after I have been working with them on my project for the last 6 months and said they are too busy to install my job until the last week of December. Let's remember, I have been contracted with them since May and have already paid them a lot of cash. I asked to speak with the owner and he would not call me or my husband to even discuss the situation. \r They cost us thousands of dollars and the most extreme stress you can imagine, we had to find someone to replace them at the very last minute; they also made us buy full slabs of material that they said would be sold by the square foot. Basically, they lied, they were unprofessional and they left us completely stranded. Intown Designs took advantage of us and even made money on us after they failed to fulfill their contract. This is not a company I would EVER recommend. Stay away unless you like to be disappointed and abused by a business that is making money off of your suffering! And yes we are contacting our attorney about this negligence as well as the BBB. Companies like this should not be in business! The Owner's name is Don Zamnte and they have another location in Charlotte so beware. \r more

While updating our kitchen, we were referred to Intown Design.\r It was a pleasure doing business with them.\r Good price, quality service, quality product (granite counter top).\r On time, clean, great advice and no issues.\r Can't say this very often.\r We will do business with them again and highly recommend them to all. more

We are doing a complete remodel of our kitchen. Granite can be a scary process with all the different colors to choose from and the expense... The choices they have were incredible. Rachel was wonderful and so very helpful in every part of the process, from picking out the perfect piece of stone to the layout of the all the pieces. She and our designer, Cheryl Pett worked closely to make sure it was done correctly. I know it will look amazing. In just a few days it will be installed and I know it will be done with the same professionalism that they have shown thru this complete transformation of our kitchen. Thank you Rachel and Andre and all guys that put all the pieces together.. more

I remodeled my condo and wanted marble for my countertops in the kitchen and bathroom. I knew nothing about picking out marble. Trish with Intown Design gave me a quick Marble 101 course and was very helpful and patient with me. We discussed my price range with the area I needed marble for and she guided me thru all the samples, which were great, as I looked at whole pieces and not just little squares. I am very pleased with the job Intown Design did and the installation was great. Thank you Intown and Trish as I was very intimidated with this part of the remodeling but with your help countertops look great.\r Mailyn Fry Pros: Large number of samples more

We had a great experience at Intown Design. This was our first experience selecting granite and marble and Trish was very helpful in guiding us through the process. I would definitely recommend them to anyone needing this service. more

\r We were immediately welcomed upon each visit to Intown Design. Rachel assisted my husband and me in selecting our granite. She was very polite, and knew the products extremely well. She was very efficient as well. She answered all of our questions and made our shopping experience very pleasant. She worked extremely well with our builder and us to make us happy with our selection. The installeres were on time and were gentlemen. Our over-all experience was satisfactory and we will refer our friends and neighbors to this company. more

i want to thank everyone at Intown Design for the outstanding support. i love my new Granite Countertops. keep up the good work!!\r best rgds, Paul Pros: Intown Design provides the Best Service from beginning to end!! more

Intown Design installed my Granite Countertops exactly when they said they would and exactly for the amount they quoted me. Old world service is still alive if you know where to look. They sent someone to my home to measure and give me a quote the very same day that i called them. Later that week I went to their shop to pick my Granite and they had so much to choose from. This was a great experience. Pros: True Old World Service more

i recently had my kitchen upgraded with granite countertops from Intown Design Inc.. i want to tell you how pleased i was with my entire experience. my kitchen looks fantastic and i know i have added value to my home. i love to cook and my kitchen is now the center piece of my home. what great service , price and quality. thanks guys.. Pros: Helpful, Beautiful and Priced Right.... more

I had been considering granite countertops in re-modelling my kitchen for awhile but had put it off. Then my friend told me about your company and she was so pleased i decided to go for it!! All i can say is ""WOW"". You guys really have your act together!! I will call you when we do our bathroom. Thanks Again, Trudy B. Pros: they are so very helpful.... more

This company really has their act together.. They take you through the process from beginning to end and make your re-modelling project a pleasure!! Great customer service, top quality and priced right. My thanks to all the folks at Intown Design Inc. Pros: they actually show up when they say they will!! more