Ive have known the Helfer family for over 30yrs as well as have been in the jewelry business for just as long. I stop by Helfers 3 times a week to drop off and pick up jobs because i do not have a full fledge shop and wouldnt take or trust my customers jewelry with anyone else but them. I can understand how it may have seemed to the customer that wrote the prior review but thats not at all what happened and i was there I have nothing to gain by writing this either, just maybe more customers if they chose not to go to Helfers which would be a huge mistake, they are the sweetest most honest family, and they know what there doing. First of all everyone is human and mistakes happen, and it was very unfortunate that it did to these people. But heres the real story. These people lived kinda far and wanted to make one trip to get there ring that day,which can be done. Usually custmers have an appt. and some idea of what they are looking for, these people did not which again is ok, but since Helfers dont usually stock diamonds, they get an idea of what customers looking for in there budget and then get them stones sometimes right away while u wait but for the most part theres usually some communication first. So this was a walk in which there always honored to have because there are so many stores to choose from. They really wanted to get the sale and everything for him that day. So there were several trips made stating from i think a 1.5ct princess and ending up with .70ct round also trying to found a mounting and setting to accomodate totaling 6hrs straight they worked with them. They also had a budget they needed to stay within which they were given a phenomenal price. In the end through the several trips they must of gotten them at least 20 diamonds by the end. THere happen to be two diamonds that day were identical in size and to the naked eye appearence wise, identical looking, but one was lazer inscribed and from a better certification company so it was 800$ more. That was not the diamond the chose because of the budget. They did choose the other and they were given a certificate which was for a d color stone ,no lazer inscription. a couple days later when they started returning the diamonds realizing there was some kind of mistake but really not knowing what had happen or where the mistake was. They then recieved a phone call from the customer About sizing in which Dana asked them to come in to figure if and were the problem was which she shouldve explained better to the customer. Dana had consulted me with tears in her eyes, thus me knowing this whole story . Her goal was to make sure the customer had the correct stone in the ring with the certification they were given. Apparently the customers knew they had a different stone then they bought because they took it somewhere that told them it was lazer inscribed. The Helfers felt horrible but wanted to give them what they purchased and or the choice of the diamond with the lazer inscription which of course they chose,it was a better diamond with 10power magnification so right there they got an $800 more diamond because of there mistake on top of giving them a store credit for the matching wedding band which was 1000$ also. In the end the customer was happy. Helfers lost some money for there mistake but hopefully no customers, and also learned valuble lessons and will approach things differently. It was a very unfortunate mistake and theyve been in business for over 70yrs. I hate to say it but every jeweler big or small has had something like this happen including myself , and thats why i wrote this, Helfers are the best and make u feel like family and i dont think theyve ever had a one time customer because once u get something u always go back. Luv ya guys hope u appreciate me writing this i want a discount next time im in lol........
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