When my brother asked me to help him shop for an engagement ring, I did a google search & this store got excellent reviews so we decided to check it out. Our shopping experience was a little unorthodox and a LOT disorganized, but the staff was very friendly and we left with a beautiful ring. Of course, she said yes! About two weeks after the purchase, my brother received a call from Dana explaining there was a problem with the diamond certificate and that they'd have to come back in to get it straightened out. To make a VERY long story short - the Helfer family switched out the diamond that was originally purchased and then lied about it....too bad my future sister-in-law had gone to another store & had them write down the laser inscribed number on the original diamond!!!!!! If the Dana & the others had been truthful in the first place and explained that it was an honest mistake, I would not be writing this review. Unfortunately, everyone is left with hurt feelings - especially me since I'm the one who suggested we try this store! I guess our attorney's feelings won't be hurt since he'll get some business........ I could cry! This is supposed to be a happy time!!!!
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