I submitted a prescription to this pharmacy on June 1st for a medication I need to take daily. When I submitted, the pharmacy, which has filled this specific prescription for me before, said that due to a change in my insurance, they needed to get an approval from the new insurance company. I let them know that I only had a couple days worth on hand and needed it ASAP. After five days of hearing nothing, I called the pharmacy for a status. They claimed the insurance company had not yet approved. I called the insurance company and they said it was already approved. I then called the pharmacy once again to let them know of the approval. Once they verified the approval, they then proceeded to tell me that they could not fill the prescription due to the fact that they would lose money. This all after them wasting 5 days of my time and I've been without the medication for 3 days. I proceeded to let them know that they can either fill the prescription at a loss, or face a potential law suit for disrupting my medication supply. After being referred to the owner of the pharmacy, she proceeded to tell me that they had then verified that they indeed could fill the prescription after verifying the terms with the insurance company. I had finally deemed this acceptable, until the owner proceeded to lecture me about how I was rude to her employee. I guess to them, customers do not come first. I refuse to do business with any company like this pharmacy that wastes over 5 days of my time and feels the need to lecture me on my behavior.
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