The company I work for has used Balboa for over 10 years. I am so grateful that we have access to their incredible 24/7 service. This is not a massive, faceless call center. Th...
Good: Agents are friendly and professional. Bad: In 2011: Twice when I had to change a flight their price was $1000 more than the airline. A fee is acceptable, but $1000 on t...