Art + Science

The company changed the confirmation system with a link to confirm your appointment instead of the usual call I received every single time I had an appointment. Because I could not make my appointment, I did not click through for the confirmation, just like any other email system that makes you click to confirm your appointment; and when you do not confirm, your appointment is canceled. They called to see where I was, and I told them I had not confirmed via the link in the email, and I told them I would call tomorrow to rebook as I was in the middle of something with no access to my calendar. Not even 5 min later, they charged my credit card 50% of my cut, so I called back and was told by the condescending person on the phone ( who somehow found this funny and was literally laughing) that it was too bad; it was my responsibility to call to cancel; that the link to confirm does not remove the appointment. (see attached screenshot of the email) HOW WOULD I KNOW THAT? Nowhere in the email does it say you have to call to cancel? This horrible business decision CASUED Agnes to lose one of her loyal customers. I'm curious if the stylists know that the front desk is causing them to LOSE MONEY! more

You'd think that at a place with prices as high as they are that their colorists could manage a simple root touch up. Especially with someone who has no history of using box dye, and who brought plenty of inspiration pictures as well as specific instructions from the hairstylist who initially dyed their hair (who sadly lives in another state.) But no. Let me also just say before I begin- I'm a gen z college student who works in customer service so it takes A LOT for me to not hide from conflict. After being rebooked multiple times I came in for a simple root touch up. I had copper hair that was fading and roots that had grown out so I showed all my pictures and explained I wanted a simple touch up and brightening of the ends just to get that copper to stand out again. When I left my hair was like 4 shades darker than when I walked in, my roots where 2 different colors, neither of which were the same color as the ends, and my hair was no longer red but dark brown. Obviously I was incredibly upset as my hair was unblended and 3 different colors, none of which were the color I asked for, but I decided to give them a chance to make it right. I came back the next day (with specific suggestions from the hairstylist in MA that I trust) and was told she couldn't do what I asked. She offered highlights instead. I explained that I do not want highlights, I want my color corrected and she said she didn't feel comfortable doing what I asked. Since I have zero faith in their abilities I left and called to get a refund since the service they provided wouldn't have met anyone's expectations- if I had lied about what I've done with my hair (like if I had used box dye) or been unclear about what I wanted or maybe even JUST gotten the wrong shade but my hair was all one color maybe I could understand them not being willing to refund me. But my hair is 3 DIFFERENT COLORS and I'm pretty sure NO ONE wants that. They still have not given me a refund. more

Art and Science, though expensive, has intelligent hair stylists that actually listen to how you want your hair to look. The people are all extremely friendly, and the place itself has a classy appearance. My entire family gets their hair cut here and it looks ten times better than the cheaper places in the area, so if you can afford it, it's a great place to get your hair cut. more