We'd been through a continuous backup problem in our basement (an older townhouse) over 1.5 years. After six backups, lotsa flooding, and two other plumbers who kept giving us either guesswork or no help at all, we'd found Gene Johnson plumbing through a recommendation of a neighbor.
Shawn and Jerry showed up (granted an hour and twenty minutes late, but it goes to show how highly I think of their business if I'm still giving them five stars) and came in with their camera which they lowered into the pipe. Shawn walked me through what they were doing every step of the way, and their diagnosis was right on. They were completely professional and totally empathetic to our problem, and not simply there to charge us for showing up. They were also committed to finding out what the problem was right from the start
Our condo administrator said that their price for the camera was very reasonable ($400, compared to an average of $600 or more) but it is free with the job when you approve their estimate.
I have a healthy distrust of anyone who cannot give me straight answers, concise information, and high quality work; Gene Johnson Plumbing has earned my trust by providing all three. I would recommend them without hesitation.