If you live in Denver, you probably know about Qwest. Many people complain about their poor customer service, although supposedly Qwest is trying to correct that -- at least they are trying to change their image, through constant TV ads. Their prices are ridiculously high, compared to what they quote you. They advertise reasonable prices for phone service and DSL, then pile on so many fees that their original quote is laughable and you feel like a sucker for believing it. Now that there are other companies offering alternative phone service, perhaps they will start to get their act together.