I have taken my dog and my daughter's dog here for about a year. The last two times that they groomed my dog I asked them if they could reshape the muzzle - even though I had shown them a picture of how I wanted them to shape his muzzle from a previous cut they had done. When I asked this time, the groomer took my dog back into the grooming area, the owner snickered and said, ""I told you so...."" and all four groomers started snickering. I asked them if they were snickering because I asked for my dog's muzzle to be reshaped. No one said anything, and the snickering stopped. I was shocked at this kind of customer treatment. I would understand if I was a high maintenance customer or if I didn't tip well. However, this was completely unprofessional and uncalled for. I won't be back. There are plenty of good groomers in the area that might not be as convenient to get to, but are a heck of lot nicer and more professional.
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