My dog's cornea was damaged while being groomed, because the groomer didn't use an ointment in the eyes that protects the cornea from damage like this - the vet said it was probably a piece of hair or some shampoo that got in the eye. I took my $245 emergency vet bill and my dog (with an E-Collar around his neck, and an oozing, closed eye) to the groomer, to see what she felt she should do to compensate for this. Knowing it was a fluke, and nothing intentionally done, I never asked for money back - only for a credit of my $245 towards future cuts, since I'd always been pleased with their grooming in the past. I was polite, and even uncomfortable having to talk to her about this, since I had always liked her in the past, and thought she liked me and my dog. The owner was instead, extremely rude, unprofessional, and defensive, accepting no blame, and admitting no fault. Said she didn't know of this ointment, even though the vet was surprised she didn't use it. Instead of apologizing, she insulted me and my dog because I like his hair long - I take him to the groomer when the hair gets so long that mats start to develop, even though I brush his hair out. So, when I take him, he usually has a few mats - that's why I pay $70 plus a $10 tip - because I know it's a big job. The owner said the injury is the risk I take whenever I take my dog to a place with other dogs and hair flying around. She didn't want to compensate me at all, but finally offered 2 cuts' credit as she walked away from me. I was very shocked and disappointed at her lack of professionalism and courtesy towards me, and the about-face in her demeanor with me as soon as she realized my dog had been injured and I wanted some kind of compensation. I went on to pay an additional $83 for 2 vet follow-up visits, so the entire ordeal ended up costing me $408, and my dog alot of pain and discomfort.
Cons: lack of professionalism when problems arise, precautions not taken to protect eyes during grooming