Not happy that sales person told me delivery people would call at 8am but they didn't call until 9:15am, and then delivery was NOT as sales person told me it would be, in the afternoon, instead, he had written "all day" so my time was 10am-2pm, again, not a 3 hr window. Not planning on using them again just because I don't feel I can trust them.
RESPONSE FROM Dick Van Dyke Appliance World:
I apologize for any inconvenience we may have cause during your recent delivery/purchase. I looked into the situation surrounding your dissatisfaction with our company, because several things you've mention are inconsistent with our policies. My sales team understands that we route our deliveries the day of delivery. When we finish our routing around 8am, we start calling our customers to give them their estimated times of arrival. We deliver to approximately 40 to 50 homes a day. It takes an average of two hours a day to contact and leave messages for all of our deliveries. Unfortunately, all the information that we received from our sales team indicated the delivery was supposed to be an all day call.
We document all of the delivery information on a form we call the "delivery guidelines". Our delivery guidelines are used to ensure everything that was discussed during the sales process is documented and signed by the customer. My records indicate that you signed our delivery guidelines accepting an all day delivery.
I apologize if my sales team wasn't detailed enough to point out to you exactly what you were signing when you were in our store. I hope this response proves to you that our company is trustworthy and worth giving another chance. Thank you for your recent patronage and we hope to earn your business in the future.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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