I am an Active Duty member with the Air Force and a resident of Aiea and have been for the past year. I am renting with a company called Oishi's Property Management. My husband and I rent a two story town house in the complex of Ridgeway. Due to a medical issue my husband was enrolled in an EFMP program with the Air Force. He has medical issues that keep him from climbing stairs and is in a wheelchair 50% of the time. After learning that my husband was placed in the program and that we were being directed to move on base for further medical assistance, I immediately informed my leasing department at Oishi's. I gave them the necessary documents and was instructed by my property manager in charge that the forms I gave them were all that was needed to terminate my lease and not be penalized. However I received a phone call six hours later saying he was miss informed and that I would have to pay the $4,000 in penalties for early termination on my lease, this was after I had arranged for movers and the military to assist in the move. \r
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I was instructed by property manager at Oishi's (Ruel) that he would try to get in contact with the owner, who lived in Twain, and would see if he would allow me to be released from my lease. After calling Ruel all week and not getting my calls returned I was finally able to get in touch with him on the fourth day. He instructed me that because the property was being leased to me below what the owner was paying on the mortgage he would not be letting me out of my lease early. I told Ruel that because of his misspeaking and informing me that I was able to terminate my lease early I would not be able to be able to pay the penalties because my BAH (Basic Allowance for Housing) was now going to the house on base. \r
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After speaking back and forth with Ruel and Toyna (Ruel
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