My wife's Neon was overheating and we needed it fixed quickly. I dropped the car off that morning and within an hour they had looked at the car and diagnosed the problem. I asked about a few other issues, they hung up and investigated and called back with an estimate.
Here's the part I was impressed with. Not only did they stay true to a very fair estimate, they came in under, and also replaced a few burnt out bulbs and an oil cap for no additional charge.
Their credit card machine was down that afternoon and I offered to get cash. They realized this was an inconvenience for me so they knocked an additional $50 off the price for me having to hit up an ATM.
Before I paid they showed me all the broken parts and explained what had happened. The busted up old radiator was pretty obvious and luckily it wasn't the head gasket. They had all the work done, including a replacement muffler before 3pm.
I was a little skeptical because of the mixed reviews elsewhere for this shop but it's the only place I'll go now. The owner was actually a pretty funny guy, I could see how someone would get the wrong impression of him if they showed up yelling at him. I doubt he takes much sh*t from anyone....
Pros: Friendly, honest, and a fair
Cons: Any work on a car is expensive
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