10 minutes before our scheduled carpet cleaning, they called to tell me that I would be charged a $50 portable unit fee in addition to the service fee. I had scheduled this appointment almost a month ago and this charge was not included in my quote. I was very irritated that they waited until the last minute to tack on this fee, even though they knew at the time I scheduled that my unit was not on the first floor. Do not use them...very poor business practice!
Cons: Additional ""portable unit"" fee not disclosed
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