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SHOCKING CUSTOMER SERVICE - Review by citysearch c | Sicily Pizza

Sicily Pizza

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SHOCKING CUSTOMER SERVICE 2/5/2009

I have to agree with reviews I read on Yahoo, they care about their money first customer last. It is family owned/operated, so if they don't feel like working (and choose to close during advertised open business hours) and if they poorly cook your pizza and feel like being rude to you or feel like keeping your money with no effort to help you or fix it, they will.\r \r Listen to what happened to us.\r \r I ordered a pizza from the Scarsdale location. The meat or the pizza was bad or something because it started to make us sick (nauseous, and a few other details I won't get into). so we decided to call back and tell them what happened (Thursday 02/06/09 around 6 pm). The guy on the phone (like he had a bad day or something) starts going off on me. He tells me it takes eight hours to digest the pizza, that it didn't make me sick and that if I really felt like it did to call the he alth dept, and that if I called a second time he would consider it harassment and call the police (huh?!) I asked him what his name was and he wouldn't give it to me, and then he hangs up on me!\r \r I was astonished.\r \r First off anyone who has felt nauseous after a meal knows it doesn't take EIGHT HOURS to feel that way. Does sour milk or cheese take eight hours to make you feel sick? How long does it take to digest bread? I have never experienced something like that before and really believe that for every person who takes the time to write something like this, there are dozens more who remain silent and simply don't come back (This is the first time I have looked online and did not know others had experienced similar things like this before I ordered.)\r \r I will take his advice about calling the he alth dept. I won't go there anymore and I will also tell everyone I know so they don't have to risk experiencing that. more
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