I've been to about a dozen or so spas around the country. While vacationing in Seattle, my bf and I did one of the larger couples packages they offer and massages. First off, its completely true that Ummelina's does have a really nice set up. We were 15 minutes early for our treatment which, at most spas, is appreciated. The girl at the front desk rolled her eyes at us and informed us that we would have to wait. The Equator treatment was nice in theory but they only have one masseuse for two people! Which means that you spend half of the 2 hours doing nothing. I'm not sure how they can justify charging for two. Both of us thought that these were the worst two massages we've ever had at a spa.
Next is where the fun began. As we're leaving I hand the girl at the front desk my credit/debit card which she tries a few times without success and then calls the card company. They tell her that the card is now shut off. She hangs up the phone tells me that she refuses to even give me the card back because its not mine. I volunteer to literally dump out my wallet to prove that I am indeed the person whose name is on the card. She gets the manager who is also EXTREMELY rude. She makes a horde of comments implying that I am a criminal and poor, then calls building security and THE POLICE to the spa and tells them that I am trying to leave without paying and that I've stolen someone's wallet. I had to explain over and over again through my sobbing that I was on vacation and wasn't carrying hundred of dollars of cash on me and that I would be happy to give them ALL of my information and more. Even the police recognized right away that I wasn't a criminal. They completely ruined my spa day over a credit card company glitch that was solved by the next morning.
If you like snooty people, like spending a lot of money to have someone kinda rub you, and would like to know what it feels like to be a criminal, go to Ummelina's. Otherwise, go anywhere else.
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