I have been searching high and low for a great salon and a stylist who really knows what they're doing. After jumping around the area, I finally found Sprout and Rachael. I loved the concept - all organic products, recycled/natural interior design, funky stylists. I made an appointment two weeks in advance. I got a call about a week later asking to reschedule. No problem - people have lives and things come up. Went in for my cut and color and was, in a way, mocked for asking for something that apparently can't be done on my hair. $250 later, I was pleased with the cut, but the color didn't penetrate my greys at all. I'll try anything twice, so I made my next appointment for 5 weeks later. The day of the appointment rolled around and I got a call 30 MINUTES BEFORE my appointment asking to reschedule. Okay, this is getting annoying. I agreed to the rescheduled appointment for a week later. The next week I had my color done and it still didn't totally cover my grey hair. I just don't think the organic color products are up to snuff. I figured I'd have to go somewhere else for color, which is fine, but I did like the cut Rachael gave me. So I made an appointment for 5 weeks later and GUESS WHAT!? I got a call to reschedule. Enough already! I wonder how many other clients are getting the shaft? It's totally unprofessional. I don't know Rachael well, but she's more of a flighty artist than a business woman. Your customer service could really use some help.
Pros: Organic products, funky neighborhood
Cons: Constantly rescheduling, pricing!, hair color doesn't penetrate greys
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