I wrote a review from my past not-so-pleasant experiences here and surprisingly, the owner of the spa herself decides to call me personally. She began by sincerely apologizing for my negative experiences, stating that she takes great pride in her spa but unfortunately, she cannot keep a watch on every employee at every moment of the day. Then as compensation for my dissatisfaction, she offered two complimentary facials (any of my choosing) with any aesthetician I request. Wow!!!!!! I was pleasantly surprised and incredibly impressed by the customer service. How many day spas do you know that do that? This is definitely the first for me. So I have 2 free pending facials to use up and will update after my experiences.
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