Let me start by saying I seldom take the time to do these reviews but Dwain was an exceptional rep for your company. You often run into technicians who are pleasant and professional but Dwain was also extremely knowledgeable. I have an old, old house and he ferretted out a hidden problem buried in a 1922 wire and tube system and fixed it at 10:30 PM. Great experience (all things being considered) and you have a very satisfied customer. The rate and billing was acceptable but the $200 after hours shot was hard to take. It's high enough that customers might think your taking advantage of their situation. Dwain was "5 star" and I'll spread the word.