we've purchased several items including a dining room and chairs, as well as various other pieces of furniture over the past several years. We have always been thrilled with not only the prices, but the customer service we've received. The have some of the best prices around for the country style furnishings and home goods they sell. As for the negative review about not using their restroom, I've never felt the need to be treated special and expect the rules to be different for me just because I think that's the way it should be.
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