Whipple Service Champions

Whipple's service techs were very knowledgeable, and explained everything in detail. I would be happy to have them back, they all deserve raises! more

This place was great, especially Patch and Jaron, they were fantastic. They showed me what was wrong on the pipe cam and were very professional and kind. more

Whipple's service is always great. The techs are very friendly and are good at helping us understand the situation. more

If i could give 0 stars i would. Whipple gives you a 2 hour buffer of when they will arrive, and i stayed home from work just to satisfy their time frame. they didn't end up showing, and didn't call me at all either. i had to end up calling them- upon which received the news that they wouldn't even be coming at all- but schedule for another day. very irresponsible and unprofessional. But since this is going on their website, they'll probably take this review off anyway- wouldn't surprise me. more

I have heard the ads on the radio for years, but when I googled them and found the website I thought I would give them a try. I have used guys I found on KSL, friend of friends, but I got screwed around. When the tech came to my door I was surprised how clean cut he was, most of the guys I used to hire look like the guy with the stained tank top on the website. Got my pipes cleared out and the water actually drains out now in stead of taking over 20 minutes to empty. more

I will recommend Whipple Service and use again because I was very satisfied. Once they found the problem, they took the time to tell me about the cause of the problem, which will help me in the future. Very effective and helpful service. more

The tech, Duane, was very helpful and friendly. His kind service was greatly appreciated. more

Whipple Plumbing did everything just exactly like they said it would be for the exact amount. They came in with shoe covers to make sure they didn't track anything into my home. The job was done well, and the gentlemen who did it were helpful and informative. They let me know what was going on every minute and explained things. I had other questions which he answered and which we targeted for some future things to take care of with those folks. They were extremely knowledgeable from what I experienced. Moreover, they were very kind, personable and made me feel comfortable with them in my house. I've had other people come that I was grateful to have leave, but he was absolutely comfortable to be around and made me feel assured. And I was pleased with their sense of humor. I could not have asked for better service. I've had two different plumbers come since I moved here, and I will never go back to anybody but Whipple Plumbing again. more

Whipple Plumbing gave us good suggestions and we were able to get things fixed quickly for our plumbing needs. They have come to our house for different services and we are always satisfied with the technicians who come out. more

They did a great job. Very helpful and professional! more

Professional, accommodating, and very informative. more

They are always on time and very efficient. Excellent work ethic. more

The folks here are very friendly and each and every one of them offers courteous service. I have been pleased with them very much! more

Great work Miguel! He was very easy to work with and very professional. Thank you! more

My experience with Dean was great! He is very professional and personable. He had a lot of good information about maintenance and preventative care.He did a good job!!! more

Jeff reviewed my system and was clear in his description of the work needed. He did a great job! more

Are you kidding me... I have to give Whipple 1 star. WAY TOO MANY! Where is the option to give them negative 10 stars or a least no stars at all. Kent Whipple is obviously good at paying the few employees that he has left, like Paul, to go on and post positive reviews to combat the TRUTH. This guy is a crook and should be shut down. He goes through employees faster than Lady Gaga goes through wardrobe changes. I am a past employee and I have NEVER worked for a more dysfunctional outfit in my life or a more scatter-brained owner. On the outside, the Company looks like a good company but wait till you're the innocent customer who tries to get their money back after being overcharged or even double charged. You have to wait months and most of the time you'll never see the money again. Wonder why they got their accreditation revoked from the Better Business Bureau, just saying. One great thing about the Internet is that the TRUTH will come out eventually, and butt kissers like Paul, despite the eloquent positive reviews, will be discovered for who they really are. Save yourself the trouble and call a trustworthy company, someone who can really fix your issues like Neerings or Scott Hale Plumbing. In fact, just open the phone book and choose anyone but Whipple and you'll be better off. more

I am an employee of Whipple Service Champions. I wanted to mention as an employee I have noticed some negative reviews about our Company. I feel as a company we are are not perfect, nor is any other company, but we do our very best. We drug screen and background check every technician and every employee in our coorporate office, we make sure every employee is properly trained and treats each customer with kindness and respect. \r \r Our company has great customer service, and will not tolerate less than that. We provide 24 hour service for everyone and have the best warranties. We will not rip anyone off, because that flat out is not ethical or honest. We go by the book and guarantee our work. We STAND by our work 100% and will make sure our customers are satisfied till the job is done right. more

I work for Whipple. We have our down seasons and we have our high seasons. One thing that is consistent all year round is our highly professional technicians who we send through drug screens, background checks and rigorous training to make sure that we are top of the line performers for our clients. We don't have the lowest prices and we will never have the lowest prices. But we will have the best warranties, the best customer service and 24 hour services for anyone and everyone. Not every company out there can boast the same promise. I have seen comments about us being a ""rip off"" and how Whipple employees are nothing but ""scam artists"" and the like. As a manager, if I ever saw any of my employees taking advantage of any of our customers, they are fired on the spot. We do not tolerate bad customer service. So much in fact that we have a strenuous training program for all new employees both in the field and in the office. I know, because I have helped create that material! I also know that our owner will do anything and everything to make sure our customers are happy. If there are any concerns about our service, we suggest that you call us and try to get the issue resolved. We will work with you to make sure you are satisfied! We do everything in our power to make sure you are 100% satisfied with the work we provide. And as mentioned above we have some of the best warranties in the business. On a personal level, I rated our company a 4. No company is perfect. We certainly try to be, don't get me wrong! But there is always room for improvement. more

I am writing as a former employee who worked for the company. During my time there I learned that the company is on its last legs. The horrible business practices by Kent R. Whipple are astounding. Let me start from the beginning. I came on board to do a job that I was a bit over qualified to handle. I was told that the company has been going under a lot of changes and it was my job to help us push along. I was excited in hearing that because I love working from the ground up. But when I get into the office I began to regret my choice in joining Whipple Service Champions. The company is broken down into steps. You start with the Client Care Department. A phone call comes in... (whether the customer is calling or the Rep is making outbound calls to their members or ANYONE that is in their system. That is right, if you called in asking a question about Whipple's services, they will save your number to call you at a later date!)...and the rep will book your call. They are trained to make sure not to mention hidden fees such as the 69.50 dispatch fee or that if it is a warranty issue that it is up to the technician to decide if the problem is under warranty until the last line in the call. They do this so you feel obligated to book with them after the 5 minute long phone call. From there it goes on the board and awaits a technician to go out and fix the problem. Before this however, they will call you to make sure you are there. Now here comes the shady part... if you purchase a club membership you are put into the same queue that you would be if you were not a member. That means when you read the contract and it says ""You get put ahead of everyone that isn't in your membership bracket"" it is nothing but a lie. So then the tech arrives and takes a look at your problem. Let me assure you that they will find even the slightest problem with your system in hopes to charge you an arm and a leg. Why? Because they get paid on commission. I personally have seen so many complaints about this issue that it made me sick to my stomach. I have seen technicians take advantage of the elderly or people who don't know anything and think that ""Whipple is an honest company... they will help me!"" When you do have a problem with the company you call in and make your complaint. But here is where it gets tricky... if you don't have all your documentation they won't help you at all. Even when you have all the information they will still drag it out. This is indeed largely due to the fact that their accounting department is in such a mess that I am not even sure how they are operating legally. I am surprised the IRS hasn't audited the entire company. Finally, and on a personal note, Kent Whipple (In my opinion) is the worst employer alive. Kent demands that you do everything his way or he threatens ""other options"". He has a way of making you feel like you are but an insect under his giant boot. He talks down to you and expects you to do it right the first time, regardless of training or understanding. You are nothing but a scapegoat under his reign of terror and as such you are expendable. I truly feel sorry for those that work for this monster, specifically the managers that work directly under him. Please stay away from this company. They do not practice legally nor ethically and you will find that you will be worse off than you started. more