Visible Changes (inside Willowbrook Mall)

This salon doesn't even deserve 1 star. I grew up going to Visible Changes. My mom, sister and I all went to visible changes. That is until they ruined my wedding day. I talked about my wedding day hair with my hair dresser ever since I started college. Finally the day had come! My mother got her hair done earlier that day and confirmed with my hair dresser that she was doing my hair that evening. As my air brush make up was being applied Visible Changes calls me saying they need to bump me back 30 minutes. Not to mention my sister was her next appointment so that would bump her back 30 minutes. Yikes, it went downhill from there! They didn't double book me, the apt before me was really for an up-do. The lady I had been going to all of my life could have said no, I can't do this I have Rachel's wedding hair next and I won't have enough time. Nope, that didn't happen. She took the job and made me wait. Wait on my wedding day! Everyone knows you are a schedule the day of your wedding! I was furious and extremely disappointed. Of course I was emotional. I had to remove my fake eyelashes from crying and re-apply makeup because the tears ruined the air brush make up I just paid for. Word of advice, this salon, this hairdresser will sell you out in a heart beat to make money. They lost all of my family’s business! Salon: Northwest Mall Hair dresser: Blanca more

I fly all over the country to have Judith style my hair. She is the BEST at Williowbrook!!!! She provides celebrity status service and hair styles. J'adore Judith! Chow Pros: On-Time, Professional, Expert on Hair, The Best Cons: Judith delivers at all times!!! no cons more

Christine has been my stylist for 15 years. I am a perfectionist and I trust her to suggest a style that is right for me. She always make me look nice. My daughters ask for Christine to do their hair also. It feels like she is a part of our family. Pros: Great job every time more

Christine is the Best. We have trusted her hair artistry for 16 years. Myself, my husband and our two boys. Wouldn't go anywhere else..... more

I use Chistine and its so nice to go in and know that she already knows what I want and what my hair needs. I can just sit there and relax and know when she's finished that I'm gonna love it! THANKS CHRISTINE! Pros: Prompt and Efficient Cons: NONE! more

I got my hair done by Judith and I loved it! She's amazing and is super sweet. All positives :) I can't wait to go back and get superfied all over again! She does a great job. Pros: It's Amazing Cons: Never any!! more

Judith Atang is the cutest, most wonderful, most talented, most caring hairdresser i have ever been to! I love going to get my hair cut and enjoy the way i look after she is done beautifying me :) Pros: Best Hairdresser EVER! more

I love getting my haircut here because I know it will be done right. Christine has become the only person I can trust to get my hair how I want it. And especially being a guy, haircuts are a necessary evil; but with her doing the styling I actually feel comfortable and she gets it done quick and done right. That my friends makes me a very happy man. more

i LOOVE MY COLOR, WHICH IS DONE BY QUINTON! \r & MY RECEPTIONIST, mARIBEL..\r AND MY SHAMPOOIST, SANDRA! Pros: LOVE THE HIGHLIGHTS Cons: $$$ more

I have been going to Visible Changes at Willowbrook for at least 10 years. I would trust NO ONE other than Quinton with my color! I usually go blonde with some lowlights to add depth and it always looks great! For haircut/blowdry I usually go to Celina. She is fun, and will always show you how much she is taking off before snipping. When Celina is out I go to Jesse. I just got my hair done last week and Jesse did an amazing job! She's a little more expensive than Celina, but worth it for a great cut! more

I have been going to Lon D. for haircuts and Cina H. for color / highlights for over 10 years. I have strayed a few times and tried haircuts or color from other stylists that friends have recommended. These services usually cost more than I pay for all the services I get at Visible Changes, I have ALWAYS come running back (usually for corrections)!! The company itself just knows how to hire, train and retain great stylists but I know the two I see - (again, Lon D for haircuts and Cina H. for color) are the best they have. Occassionally I get the idea to try something completely new and I feel 100% confident letting either one of these two professionals do whatever they think is best. I am pretty conservative and they always create something with a new fresh look but still fitting my narrow acceptance of change. I highly recommend their services! Both Lon and Cina are Senior/Master level professionals which just says they have tons of training, longevity in the business and are usually booked days in advance - so call and request an appointment and you won't be sorry. Pros: Great staff, very professional atmosphere, reliable service every single time. Cons: At major holidays you have to plan ahead and book your appointment because they get booked. more

I have been going to Visible Changes at Willowbrook Mall for the last 5 years for my haircuts and highlights. I love Cina for my highlights and Tanya or CK or Ericka for my haircuts. Nearly everyone on staff there is talented and capable. Avoid going on weekends because it is so busy then. Try to go during the week when it's less hectic. Overall, it's a great place for hair care! Pros: Excellent results with the specialists that I know and use every time. Cons: Sometimes my regular specialist isn't there and they give me someone new who isn't as good. more

Ask for Mirium, she is the very best and main reason I keep coming back! There are also many other talented colorists to choose from. I have also had good experiences with all their hair cutters. Nice clean and friendly atmosphere more

I took the plunge and put a box color on my hair ... and my hair turned green/grey ash color.... it was horrible.. i called visible changes the next morning, got an appointment and went in. I was paired up w/ Erica L who I am thinking is a real life miracle worker. She was honest and warned me that my hair may not take the color, and that it might not last, etc, etc... but she was going to try to fix it.... I went home feeling very nervous about my hair falling out and turning grey again, just because of the damage I had done to it.... BUT... that girl worked some kind of miracle and my hair looks really good... especially considering the horrible trauma i caused it. ;-) THANK YOU SO MUCH TO ERICA AND MIRIAM FOR SAVING MY HAIR... and probably my job, too... ;-) YALL WERE AWESOME!! And, yeah, visible changes is known for being pricey, but i paid just under 70$ and i found that to be really reasonable....I highly recommend this lady.... for your chemical/ color issues... more

I highly recommend VC Willowbrook. I have been going there for a very long time. Cina is a great colorist and does exactly what I want each time. She takes her time with your hair and makes sure the results are to your satisfaction! Beatrice is a wonderful hair stylist. She has been cutting my hair, as well as my Mom's as well, and also achieves a great look each and every time. I get compliments on my color and cut all the time! Def would recommend to friends and family! Pros: Friendly Staff, Good atmosphere Cons: Cost- a little high-but worth it! more

I've been to VC in the Willowbrook Mall about 5 times to get highlights and lowlights as well as a cut and style. I have always left completely satisfied by the results, but the $130 price tag accompanied by having 3 people that you are supposed to tip is a rather high in my opinion. Also, when you get done, in order to leave a tip, you write the amount on your credit card slip, they give you that in cash, and then you have to go back and find each person to hand them the tip in person which I find highly annoying especially since they often seem to have gone on break or something about that time. Finally, most of the time I have spent a great deal of time waiting between each service (between 10 and 50 minutes each), the colorist, then the shampooer, and finally the person who does the cut. If you are prepared to wait and don't mind the cost and inconvenient tipping method, then I would recommend them, but personally, I'm looking for another place. more

Chayla was sooooo helpful. I had been frustrated with my ""chopped up, multi-level -messed-up hair"" and she listened and made me smile with the result she created. My hair cut is now feathery, smooth and I can curl it or just just brush it, whatever strikes my fancy. I am so grateful and will schedule future appointments with her for my hair cuts.\r Thank you Chayla! Pros: The individual got me set up with another master cutter THAT DAY and RIGHT AWAY. Cons: Communication mix up re. my app. time/date. more

I have been going to this location for years. I left a few times to find a better (cheaper) deal, but they just can't be beat. Petit always does a great job on my cuts and Cina's color is fabulous! Highly recommend both of them! They are so worth the money! Pros: great service Cons: price more

So i went to Visible Changes on Monday. Quinton and Chayla did my color and cut and they did an awesome job. They were nice and you clearly can see they knew what they were doing. I highly recommended both. Pros: Great color and cut more

I was so disappointed with the way my appointment was handled. I had 50 minutes to get the lady I was supposed to get and was not told when I checked in. I got my highlights and then Jennie told me I would have to wait 50 minutes so they put me with Geraldine who was supposed to be as good as Jennie. I would never go back to this visible changes again. I am leaving on vacation in 3 weeks and pray my hair will grow enough to get it straightened out somewhere else before I leave. The most disappointed service I have ever received anywhere. Although she had told me she knew how to cut naturally curly hair she left hunks cut out of it. A real mess!!!!!! more