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Turnpike Motors Auto Body

id: 3352585
marker

2550 Berlin Turnpike
Newington, CT 06111

marker
(860) 666-3319
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Main categories:

Auto Body Shop

Related categories:

Other

Reviews
( 466 )
( 74 )
( 6 )
( 6 )
( 5 )

Best

Staff was friendly and accommodating through out the repair process.

Worst

Truck was repaired with regard to the tire BUT additional lights came on the dash when I picked up the vehicle. I attempted to address this but was told that the lights had to d...

Excellent 2/6/2013

Handled everything for my minor fender bender and did a great job on the repair .. more

Excellent end result but communication could have been better 1/22/2013

Very satisfied with end result but could have been better with evaluating the length if time it would take to complete and the communication of that. we had to call every other day to get an update and it was still delayed over a week after it was promised. Website provided no info or update except for an occasional weekly new picture. I even emailed the inbox once and got no response! more

Excellent service 1/22/2013

Dan in customer service is wonderful! Great job on my vehicle too. Thank you! more

Great job 1/21/2013

Excellent job! Done efficient and early! Would recommend to anyone! more

Customer focused from top down 1/19/2013

Too many steps in this survey more


Loved them! 1/17/2013

Did an excellent job on my car and in keeping me informed! Were professional and pleasant to deal with. more

Your company is one of the best 1/17/2013

I find that I am treated with respect and they listen to what I request. Great company and I would recommend to anyone. more

I was very impressed with the professional and knowledgeable experience I received at Turnpike. 1/16/2013

I would definitely use Turnpike Motors again and I would highly recommend them to family and friends. more


Feel all service was excellent 1/8/2013

Would never know car had been damaged. Repair was perfect. The car was immaculate when returned. Entire car had been cleaned inside and out. Was kept updated on progress of repair and amount of time it would take. more

service was awesome, the staff called me by my name, not Mam, they were honest about the timeframe and made me feel at ease. 1/8/2013

This is my second visit to Turnpike. This time my car was damaged by someone else. When the other car's insurance company asked me who I would like to use I did not hesitate to request Turnpike Motors and I wouldn't skip a heartbeat to do it again. You guys are the best. You delivered my car back to me in perfect working order with that new car smell clean from top to bottom. One would expect a gaurantee, but Turnpike goes one stip further. more

Great experience! 1/3/2013

I decided to drive the extra few miles to turnpike motors due to a bad experience at another garage. The entire staff here was kind and stayed in communication with me the whole time. I loved the email updates with photo's. Thank you! more

very timely----great work----handled all paper work-----excellent service 1/1/2013

Same comments as Summary----Past 2 unfortunate experiences not at fault accidents----both hit from behind, other drivers liability----that being said and the excellent service form turnpike motors, my view is ----and absolutely no offense to Turnpike Motors----I hope and pray we never have to use their services again.--(self explanatory) more

Work was excellent and done on time. 12/29/2012

was kept informed on work and progess more

Comments 12/26/2012

Truck was repaired with regard to the tire BUT additional lights came on the dash when I picked up the vehicle. I attempted to address this but was told that the lights had to do with the rear ...I explained the lights were not on before the incident so as a quality check, they should be checked, repaired and turned off. Bottom line from Turnpike was that it was not their problem and I should go to a Dodge dealer to have them look at it and repair it! The dash lights were fine before the wheel came off! RESPONSE FROM Turnpike Motors: Thank you Kevin for you review. I just wanted to let you know that we did diagnose the dash lights and it turned out that it was a fault with the rear ABS sensor. Unfortunately that is as specific as our diagnosis equipment can tell us for your truck, which is why we suggested you go the dealer for further diagnosis. We did however upon finding out about the ABS fault, present it to your insurance company to see if they felt it was loss related. Unfortunately they were unable to relate a rear ABS fault to damage done to the front left wheel. I will bring this review to their attention and see if there is anything that they can do. Thank you again for filling out an survey and telling us your concerns. If you have any problems with the repairs that were done to your vehicle, please let me know as you have a lifetime warranty on the repairs done to your vehicle. more


Exceeded expectations. 12/20/2012

Should not be surprised as they always do an outstanding job. Car was perfectly repaired and Dan was a complete professional and easy to deal with. Car was returned immaculate. Windows cleaned, dash dusted, and wheels spotless. Thanks. more

Professional and convenient 12/17/2012

I was using another shop to repair our fleet vehicles. However, after using Turnpike Motors for an insurance directed repair, I made the decision to switch all my business to them. They provide very professional and convenient service. They have a state of the art shop which they keep clean and very well organized. The quality of their work reflects how they run their operation. Having rental vehicles onsite makes using them very convenient. more

On top of everything needed. Excellent group of people. 12/13/2012

They did what they said they would do, and all the work was finished on time. Especially liked them handling the rent a car. Made my life a lot easier. more
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Owner Message
  • Turnpike Motors Auto Body in Newington, CT provides professional auto services for all makes and models, including commercial vehicles. We are the only shop in our state qualified to repair commercial vehicles! Our highly trained automotive professionals boast certifications with the National Institute for Automotive Service Excellence (ASE) and I-CAR. We are also certified by most major vehicle manufacturers, so our work is OEM approved.

Additional information
  • Hours: monday: 08:00-17:00, tuesday: 08:00-17:00, wednesday: 08:00-17:00, thursday: 08:00-17:00, friday: 08:00-17:00
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