On March, 3rd, 2011, I had the worst dinning experience in NYC. I went to TAO with my best friend, her mother, and her family who was visiting from Brazil. Unfortunately we were extremely disrespected by everyone in the restaurant. Our waitress was rude, disrespectful and impatient with our group of 7 people. Our group had 4 elderly people who did not speak English very well. The waitress did not even try to be pleasant and nice, and served us as if she was in a hurry to be somewhere else. First we ordered some sparkling water that was served super hot. When we asked for some ice, she made a face and only brought us a small glass. When we asked for more, she pretended not to care. We had to ask another waiter to bring us some more ice. Then we decided to order some wine. She was extremaly rude about accepting my Brazilian driver's lisence, and refused to serve me some wine, even though I'm a 28 years old woman. I asked for the manager, expecting him to be a little more polite, but he only made things worse. He took my driver's lisence as if it was a fake one, and when he returned to our table, he started yelling at my friend's 80 years old grandfather, pointing his finger at this face and insinuating that her grandfather had an atitute he, the manager, did not like! Not only he was extremely disrespectful to a 80 years old retired doctor, but also left the table yelling and making a scene. How can a manager, who is supposed to solve any issues, make things even worse?!?! My friend's grandfather was only trying to explain to the manager that everyone on the table could legally drink. The manager also said that if we were not happy in the restaurant, we were supposed to leave. The manager above him did nothing to make us feel better and went to the kitchen to hide himself. Of course we left feeling really disrespected and discriminated. I was dissapointed and surprised that such a renowned and classy restaurant as TAO hires such rude and unprepared people to work serving their custumers who are willing to pay a good amount of money to be well served and specially treated with respect. TAO was an extreme dissapointment and I will never recommend it to anyone visiting the city.
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