It was a horrible, horrible experience!!! May 7th was my 30th birthday, and my fianc?, knowing that I love Tao made a reservation for 8:30pm. We were a couple of blocks away when we called to say that we are almost there and we are running a few minutes late. A male voice told my fianc? that they gave our table away, but as soon as we get there, they will give us another table. So we got there and it appeared that our reservation does not exist. It is just nowhere to be found. And the only male host that was there denied he spoke on the phone with my fianc? just 5 min ago. The other two hostesses did not really care much. They cared more about the model-type guy walking in. One of them told us that we probably called Las Vegas. Maybe we did if the Las Vegas phone code is 212. We showed her my fianc??s phone, the number he dialed, and that the conversation lasted for almost 5 min. She said that maybe he did not call for a reservation. Why would he call then? We do not need to ask about location or food. I have been dining there since 2004. I could not believe that this is happening!!!?On MY BIRTHDAY!!!?..At restaurant like Tao!!! Disappointed is not even merely closed to explain how I felt? anyway, I said to myself: ?I don?t want to be frustrated, it?s my birthday and I want to celebrate.? We took the ?buzzer? and sat to wait for a table in the lounge. Like a walk-ins! We where told it will take 20-30-min. After 50 min waiting, I went to ask how long more it is going to take? That same male host mentioned above, with a very unpleasant tone in his voice said to me: ?We do the best we can! I did say 30 min!? Well, it has been already 50min. And I could not believe that I have just been treated by some sad little person, like I asked him for money. I am a guest at that restaurant. But I was treated like an intruder. I felt so disrespected! Tao was the one restaurant that I loved! Not just liked, loved! The food, the ambiance?. I can not believe that people like that are chosen to be the face of that restaurant. And the other two hostesses, what were they for? Such an unpleasant girls, with a horrible attitude! Unbelievable!
I don?t know how much the management of Tao cares about they patrons, but I neither see anyone that could of spare me that negative experience, nor such was called to be present and try to solve the problem.
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