Ron P. was the technician who assisted us. He did a terrific job! He was knowledgeable, efficient, and customer-oriented. He was also patient in explaining answers to our questions. We would highly recommend him.
One thing I found distasteful, however, was the need for someone in the office staff to send out an e-mail with personal details about Ron P. As a customer, I don't need to know that he is "happily married" with children. Frankly, as a customer, I don't need to know anything personal about the technician. I appreciate notification that he is on him way to do a job. That's all I need to know.
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