New Eyedentity

I have had great service in the years I have been using New EyeDentity. - Prior reviews - I can see where some of this comes from in past. Good news is that the staff has been successful in resolving most issues. - Also.. what kind of business you are looking to spend your money with in the first place. Some former complainers should consider using a chain like Wal-Mart, Lenscrafters, or online - if all they want is to be a number, get the same frames as everyone else, at cheapest price, in 2 weeks and then stuck with them--then they will be happy. Service is a 2-way street. If you are difficult –show up with a chip on your shoulder- well then guess what…I have watched this unfold at this very store. Insurance causes most delays- not the store, staff has worked very hard on my behalf to resolve issues. - But if you are looking for a unique place with staff who are willing to really work with you to make sure you are happy, (not just the first visit), try again and again to get the glasses just how YOU like them, provide a really remarkable and unique set of frames and still maintain a small business and personable environment- then I highly recommend that you stop by the Roosevelt Store of New EyeDentity and give them a try. Also- they have a TON more really fun frames than they have the space to display, so if you don't see what you want, or help in looking at different frames- Just ask ! - I always leave New EyeDentity with great looking glasses that work for me- I have alot of fun and really enjoy the process! You don't get that at Wal-Mart. more

Update 2/22/08 9 months later I went back to have my frames adjusted. The owner did a fabulous job adjusting them for me (service I couldn't have gotten if I had ordered them online) and he also mentioned that the woman who was rude before is no longer with them -- that after getting complaints about the service, he has made some personnel changes. ************** I liked this store at first, but ultimately I am very unsatisfied with the price I paid, the amount of time it took, and what I ended up with. Previously I've gone to Lenscrafters type places but now I have vision insurance which will pay for some of the cost but not at the big chains, so I picked out this place. I already had a prescription so I can't say anything about the eye doctor. Their web site advertised vintage frames, but their selection was pretty standard. The guy who helped me explained that I needed to get glasses that fit the shape of my nose so they didn't slide around or put too much pressure on the bridge, which the old ones were doing, they were leaving a horrible mark. I felt he was very helpful and appreciated his advice. They didn't tell me (and I didn't realize) that the frames I picked were way too wide for me since I have astigmatism and the lenses are curved; these frames are wider than my old ones and they act like a magnifying glass on my temples and my face looks really wierd. This wasn't apparent when I tried them on because it was just plain glass, not curved glass. I feel like he should have warned me about that. But he did tell me that if I was unhappy for any reason, I could bring them back within 30 days. However when I did come back, the woman who was there spoke very little english and was not helpful. She told me they could not reuse the lenses in different frames, which I don't think is true, and followed me around the store while I tried to look at different frames, telling me that none of them would work. Finally she started arguing with me about the color of my frames, whether they look brown or black, and I left. If I had it to do over, I would definitely order some glasses online. I would have paid a lot less and would probably like them more. more