I worked for this outfit some years back. Probably one of the single most humiliating brow- beated micro managed jobs I have ever held.\r
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I have NO reason to lie when I state . . .\r
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1. The persian ""kid"" / owner who ran the company literally used 5 different alias' when answering the phone for dodging bill collectors, law suits, etc.....He would put on a circus act for us employees as we watched in disbelief. He would use a variety of names and accents and sometimes even speak in tongues as a kind of sideshow act.\r
He didn't have his own office or anything, he was just this persian ""Prince"" with subjects all around him in the middle of the room. Scattered cubicles, a few desks, and HIM in the center of it all.\r
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2. Made me SWEAR to NEVER let on to anyone that they are a ""Drop shipper company"". why? I don't know......I guess it turns people off in dealing with them.\r
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3. 100% of their suits were from downtown L.A. from the Alley - polyester/rayon suits would come back to the store and labels would be removed from the inside of the suits IN BULK hiding the fact that they were NOT wool.. as per advertised.\r
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4. Thousands of dollars were giving to Google ad words, as the Persian kid spared NO expense to get ranked the highest in the state on the internet search engine.\r
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5. Employees were giving the task to write positive reviews for the store on Yelp to combat the negative ones along with the BBB website. btw, the Better Business Bureau is LITERALLY a site to just go and vent about your situation. NOTHING is enforced or can be done by going there. Nothing. We used to laugh at the empty threats from people stating they would report us to the BBB.\r
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6. When people would call daily (at multiple intervals) to complain about order status' or charge backs, The PERSIAN would literally put them on hold, look at the phone, laugh - and continue what he was doing for ten minutes at a time. I couldn't believe what I was seeing, as he would make jokes to the office workers whose desks surrounded his on how long they would actually hold on for. It was literally a big joke to him.\r
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7. If there was an order placed via the phone and someone was having a wedding and needing a suit order and QUICK, if the stock didn't reflect the customers sizes, new size tags were sewn in on the spot and/or wrong sized suits were sent out purposely so as not to lose the sale in general. ( Better to throw the dice on whether the suits would do being an emergency situation and all.). TONS of peoples special wedding days were ruined without shame on our end.\r
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8. It was MADE CLEAR, to do ANYTHING to avoid a ""Charge back"" and talk a customer down, because too many charge backs had to be contended with, with their merchant account providers who would set limitations on the Men's USA account as "" a Risk"". So in short - DO NOT HESITATE to do a charge back as is obviously per your right when receiving mis-described shoddy merchandise.\r
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9. Re-Stocking fees were threatened daily to unhappy customers. (Something in the neighborhood of twenty five dollars from what I remember). This would alter the quick decision of a customer whether to send the suit back or not.\r
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When merchandise returns arrived (In droves daily) they are simply thrown back onto a rack and placed back into stock. There is NO work required as to justify ANY sort of ""Fee"".\r
Long and short - Believe what I write or don't believe it. This is EXACTLY what went on while I worked there for a six month stretch. I feel the pain in all the one star reviews, but you hold more power than you know. The MAGIC word is: ""Item was received not as described"".\r
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DON'T let them charge you a restocking fee either which they LOVED to do. Go above their heads DIRECT to your CC company and claim what you got was not what was initially described.
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