Mays & Schnapp Neurospine and Pain

Horrible doctor. All he wants to do is shoot me with steroids that were not helping me at all. very rude and arrogant. I will not recommend him to anyone. 3 hours wait to see him most of the time. Horrible doctor. more

My Dad is an amputee. He developed excursiating back pain. Went to the clinic for treatments and got no relief. Went to the Mayo Clinic with all the records and film from M&S appointments. Mayo said they saw a tumor on the film and were surprised that M&S missed it! Mayo injected the tumor with iodine and he was cured! Tried to get an appointment to see the other Doctor ( who wants to see the same person that misdiagnosed you ). They informed us they will never see each other's patients! more

Six years ago, I had a severe case of Shingles in my left ear, face, and neck that developed into Post herpetic Neuralgia. The pain was burning, stinging and throbbing; it felt like I had boiling water poured on me, and the pain never stopped! Dr. Schnapp was the ONLY doctor that understood what I was experiencing. As a wife and mother of 3 boys, my whole world was spinning out of control. He listened to me every time I came in, explained to me what was happening, and gave me advice to cope with life in pain. Once I was referred to him, I was seen two days later; furthermore, I never have experienced any problems getting to see him, and my visits are usually within an hour. His nurses are excellent and always greet me with a smile as well as his front desk. Dr. Schnapp is the most compassionate and skilled physician, but he is so much more. In his hands, you have the opportunity to become pain-free! He never gave up on me or let me quit fighting. He always was concerned about me as a whole person and how I was going to be after my pain was gone. For example, there were times where my pain would become worse with any noise, especially a TV. I always went back into the bed with no lights and no sound, but then Dr. Schnapp challenged to get out and do something such as seeing a movie. So for the next four office visits, I had to bring Dr. Schnapp back a ticket from a movie theater. He gave me instructions: to sit in the back of theater, to put in ear plugs, to sit back, and to relax. And it worked! I was no longer afraid of getting out of bed and going out to watch my boys play ball. I put in my ear plugs and sat back and enjoyed my sons! (nothing can describe that moment) Additionally, Mays & Schnapp Physical Therapy Department (which is bar none) helped me in an exercise program to again just learn how to manage my pain physically which is awesome! So as you see, Dr. Schnapp has meant all the world to me and has given me back my life with one baby step at a time. Not only was he helping a patient in pain, but he was healing a mother in pain! Forever Grateful! Judy more

I've been going to doctor Schnapp since the day I moved to TN 9 years ago...... I never had to wait more than 30 minutes to get into the back and never more than 10 in the back before he came in to see me..although most of the time I get their 20 minutes early since Its a 2 hour drive for me and I don't like to cut it to close ..many times I have been in and out within 30 minutes ...Doctor Schnapp is not the doctor you want to go to if you are looking to get HIGH ..He has worked with different medications to try to find the combination that will work best for me ...he says he likes to use rifle shots of different medications vs. the shotgun of pain killer approach its worked VERY WELL FOR ME...I can't believe all the negative comments on here about him and doctor Mays .. Its a good practice with friendly nurses that take the time to learn your name (granted if you call in for more meds) YOU ARE NOT GOING TO GET THEM WITHOUT SEEING THE DOCTOR AGAIN ... I have 5 different doctors and Dr. Schnapp is by far my favorite (he is the only pain management doctor).. Dr. Schnapp is HIGHLY ALLERGIC to perfumes and scents so if you come in smelling he can't see you ...a general rule these days is DON'T WEAR perfume or cologne to any doctors appointments... more

Dr. Mays is a fantastic doctor who came highly recommended by my orthopedic surgon and neuroligist. After my MRI he spent a considerable amount of time explaining the results of my MRI in plain language I could understand. Very personable and not condisending like many physician ""gods"". I highly recommend him! BUT: then there's his staff... Very rude and insensitive. Suffering from a bulging disc and bone spurs in my neck causing headaches, neck, shoulder, arm pain and numbness in my hand. It took them six days after my MRI to even send a pre authorization request to my insurance co. for a nerve block prescribed by Dr. Mays. I found myself in the midst of a severe migraine that the pain meds he prescribed didn't even begin to relieve. As I sat in a dark room nauseated from the pain and no sleep for two days I called the office and left a message with his nurse to see if I could get something a little stronger just to hold me over and get relief till I saw him the next week for a spinal block. Five hours later I had received no response. I called a second time and left another message, waited one hour and still no response. I then called back and spoke to the receptionist and spoke to her and explained my situation and condition at which point she began to lechter me about leaving multiple messages on the answering service and how busy they were and a response would be made within 24 to 48 hrs. I told her how much pain I was in and her response was... I quote... ""I get it... We are a pain clinic... Duh"". I understand they deal with pill poppers everyday, but I'm not one to take meds nor abuse them. But her rudeness and insensitivity was uncalled for. Needless to say I was highly perterbe and therefore the reason to post this. Again... I will say Dr. Mays is a great doctor... Just be prepared to wade through the rudeness and unconcerend attitude of his staff. more

I would love to give a more detailed review --- however I can't because we never even got an appointment! We have good insurance and a referral and were told ""don't think we can help"" without even seeing my daughter! She has chronic pain from a chronic medical disease... Not sure what she needed to have to get in the door. Ridiculous. After reading up on this practice I am somewhat relieved. Patients who have managed to get an elusive appt are quick to complain about their horrible experiences. more

For thousands of years, human beings have struggled with disease and pain. However, fortunately, our earth was created with the food, water and medicine that humans have needed to prospher during agonizing plagues and centuries of crippling disease. While humans have always had to struggle for survival, we have not always had to struggle, in staggering numbers, against a united front of pharmaceutical companies and lobbyists, politicians and physicians, who continue to insist that the large majority of us have to either live with, or die from, crippling pain. Forgive the length of this post, but like so many of those who will be searching this website looking for the white-knight physician who will help you cope with the most difficult aspect of your chronic and debilitating disease - the pain - I am afraid to inform you that you most likely won't find it here, either.  Like so many physicians in the south, and incresingly in other areas of the country, these white-coated sell-outs will only offer you the trendiest, convoluted chemical concoction on the market today, dreamed up by BIG PHARMA to make sure you don't really get any better while they (and the physician's supporting them) get a lot fatter.  Unless you have specific types of cancer, an extremely deformed spine, or possibly a horn growing out of your forehead, you will most likely be given the litany of the latest fashionable antipsychotics, antidepressants, or steroidal (immune-supressing) chemicals to choose from. ""Would you like bleeding ears, green diahrrea or a brain hemmorage with your treatment?"" Or, you will simply be asked to leave, most likely with some nasty gossip added to your file about your ""psychotic delusions of pain"" or ""your clear addiction issues.""  Yes, the vast majority of us, who are battling the increasingly prevalent ""invisible"" illnesses of Lupus, RA, MS, Fibromyalgia, CFS, Lyme Disease, etc. are increasingly being denied the right to be free from pain at any point during our difficult struggle for survival. And, like it or not, it is precisely those who are supposed to ""care;"" namely our doctors and clinicians, who care far less about your quality of life, or your life in general, then they do about receiving perks and bonuses from BIG PHARMA or making sure they remain within the top 10% income brackets and don't attract attention from lobbyist-influenced government agencies. Good luck on your search. And remember that no significant change can happen without significant effort. But don't waste that effort on Mays & Schnapps, or you will just be contributing to the problem. You've already been through enough, and you deserve so much more. <3 more

I contacted their off the day after it snowed; to let them know I needed to cancel due to the ice on the road. As I could not drive nor walk on the ice....I called at 8am whereas my appointment was not until 11:45am. (enough time for to cancel). I inform the lady I will drop a check in the mail that day for my payment (since I could not come into the office to pay on my account ) and she told me to call back and reschedule the next day (which whould have been a Friday)....On Friday, I rec'd a nasty letter in the mail from their offiice stating that I owed them $26.44 and to mail them (as this was past due & no appt can be made until this payment was made). The check for this payment was mail when I spoke to cancel the appoint on Thursday and the account was not past due. Althought, I am on a fix income, my account has & will never be past due. When I called and tried to explain & reschedule the appointment, the schedulelling person stated, that I could not make another appointment. I have been a patient of this office for the the last 5 years, with no problems; up until now.....I will never return again ! more

I called them a yr ago. When the Dr. walked into my room he immediately left! Said very rudely that I was perfume and was NOT supposed to be. Said I had been informed of this. (I WASNOT told this by anyone from his office or I would have followed their instructions) Anyhow, I have to disrobe and give myself a sponge bath with some alcohol pads and then rinse the alcohol smell away. They put me in another room. He came back and said he could still smell it. I was ORDERED out of their exam area. Desk asked me to make another appt and not to shower with soap or use prfume before the next visit. I was angry and left. I called a month later and was told that the Drs. there had no interest in ever trating me again. Talk about unprofessional and bad bed-side manner. Well, I will never go back and dont reccomend these so called Drs. to anyone! more

They are not friendly at all kust want medicare dollars more

Saw Dr. Mays for back pain. Office visit was excellent. Went back for a nerve block. The nurse taking care of me was totally impersonal, no one tried to calm your nerves or showed any empathy to the procedure you were about to have. Dr. Mays deceptively discribed the procedure to me, throughly down playing what would happen. He said he would give me medication to make the procedure tolerable. The medicine he gave, only made my vision a little blurry. It did nothing to lessen the excruciating pain of several injections in different points on my back. I had no warning that he would do several injections by him or the nurse. He did them without any warning or breather for me. One after another. i was screaming in pain with each shot. Afterwards or during the procedure, no said a thing about the discomfort of the procedure. I had no back pain relief after this procedure and when I signed out I was asked to come back for three more treatments. Do you think I went? No I DID Not!!! more

Dr. Schnapp looked at me and he knew right away what I needed. He is like a health coach with great diagnostic skills. Dr. Schnapp gave me back a life worth living. It is true what they say. ""If you have your health then you have everything."" Pros: Best Dr. Ever! more

I had seen 4 other pain doctors and had gotten no relief before a friend recommended I go to Mays & Schnapp. My case was what had been called a ""problem case"" as I had many problems, and debilitating chronic pain from a car wreck. I was amazed at their expertise (other doctors had just loaded me up on pain pills) and how much the doctors really cared--My 1st visit, Dr. Mays spent over an 1hr 30mins, with me getting to the bottom of my problem. He didn't just want to treat the symptoms(which he also did) but wanted to heal the nerve damage. Now, a year later,I'm able to do things other doctors said I would never do again.I will always have some problems, but am 100x better than I was. Dr. Mays' treatment consisted of nerve blocks, medicine, physical therapy, and psychological therapy for depression.,,most of which I was able to do at their offices so I didn't have to go to 6 different places. I have never been to a doctor who cares more than Dr. Mays...that in itself helped me, because I always left feeling like I had been heard. At one point I couldn't even afford to pay for the blocks, and they were nice enough to work out a plan for me, as well as help me out with medicine(samples etc.) If you have chronic pain, I highly urge you to visit them. Especially if you feel you are at wits end and thinking there's no hope. Thats how I felt and was ready to call it quits, but now I have my life back, and am forever greatful. Pros: caring, expertise,open to questions,tenacious effort to hel more

I went to this clinic because I have bulging disc in my neck and it has been causing me pain for several months now. I don't need surgery at this point, so pretty much just have to live with the pain for now. The doctor of course scheduled me 3 nerve blocks to see if that will help. He also gave me an anitdepressant to help me rest. After a couple of weeks the medicine started keeping me awake. I called to see if he would prescribe me an alternative medication. He said just stop taking it and he'll see if I need anything after my nerve block. WHAT?! Why was I taking it in the first place then if I really didn't need it??? I also called back a few days ago because I just can't sleep with the pain in my neck. He said I would have to come in to see him and he still might not prescribe anything even after that. WHAT??! I am SO VERY frustrated with this whole process and doctors!! No one will help me!! I thought I would get help through this doctors office but I have not!! Pros: Don't know any pros right now... Cons: ALOT more

these folks saw my son who was diagnosed with RSD Immediately - patient care is their first concern - the doctors on call told us to come in immediately\r it's rare to find such a high urgency level with doctors today\r these guys hold the gold standard and are highly recommended by my physical therapist who works with them a lot more