Dr. Mays is a fantastic doctor who came highly recommended by my orthopedic surgon and neuroligist. After my MRI he spent a considerable amount of time explaining the results of my MRI in plain language I could understand. Very personable and not condisending like many physician ""gods"". I highly recommend him! BUT: then there's his staff... Very rude and insensitive. Suffering from a bulging disc and bone spurs in my neck causing headaches, neck, shoulder, arm pain and numbness in my hand. It took them six days after my MRI to even send a pre authorization request to my insurance co. for a nerve block prescribed by Dr. Mays. I found myself in the midst of a severe migraine that the pain meds he prescribed didn't even begin to relieve. As I sat in a dark room nauseated from the pain and no sleep for two days I called the office and left a message with his nurse to see if I could get something a little stronger just to hold me over and get relief till I saw him the next week for a spinal block. Five hours later I had received no response. I called a second time and left another message, waited one hour and still no response. I then called back and spoke to the receptionist and spoke to her and explained my situation and condition at which point she began to lechter me about leaving multiple messages on the answering service and how busy they were and a response would be made within 24 to 48 hrs. I told her how much pain I was in and her response was... I quote... ""I get it... We are a pain clinic... Duh"". I understand they deal with pill poppers everyday, but I'm not one to take meds nor abuse them. But her rudeness and insensitivity was uncalled for. Needless to say I was highly perterbe and therefore the reason to post this. Again... I will say Dr. Mays is a great doctor... Just be prepared to wade through the rudeness and unconcerend attitude of his staff.
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