I looked to see if there was an option for 0 stars, but unfortunately I had to give one to write this review, but given the choice it would be a big fat nothing for Le Cachet. I had been a customer in the past, and was never satisfied with the facials I got. And for the PRICE, I should have been leaving with baby bottom smooth glowing skin from the heavens. Instead, I always broke out in rashes and acne after the facial for about a week (wait, aren't facials supposed to make your skin BETTER?). Regardless, because of how much they TALK about how great their services are, in a lunatic state of exhaustion with trying to find new places in NYC, I signed up and pre-paid for ten facials. I used one but never went back because I was so unhappy with the results, and discovered they lied to me about their products being all organic. YEAH, RIGHT. I did research on my own, called the companies and researched on the internet, only to discover that the products they sold me/used on me all contained sodium lauryl sulfate and other crap, which is why my face broke out all the time after their facials. That stuff is poison for your skin, and yet they kept insisting to me that 'No, no, your skin will be BEAUTIFUL, all organic all organic'
THIS IS THE KICKER: Get ready for it....So I had to move somewhere else, and remembered that I still had all that money left over from the facials I didn't use, so called to tell them this, and get my money back from the unused services. Apparently the owner (whose last name the lady on the phone didn't know? SHADY) was out of town for a month and a half, and no one could speak to me about giving it back to me. they said only he could refund it, if he would refund it at all (WHAT?). Then the final kick of it, she proceeded to talk to me about God and how he protects their salon, so it didn't matter if I was an unhappy customer and having a bad experience. WOW.
DO NOT GO HERE, I never write posts, this is my first one ever, and I specifically created an account so I could detail how horrible this place is.
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