My biggest problem was with the Cheryl, the photographers assistant. She was very nice when we spoke with her to chose our package before the wedding. The problem was it took 6 weeks to get her to send me the link to our pictures! 6 weeks! She told me right when they come in we will send you an email with the link, that email never came. After a month I figured it was plenty of time so I called, left a message. No call back, no email. After leaving a few messages I called again and spoke with her and she says, ""Oh, I've tried to send the link to you 3 times, I didn't get any error messages so I figured you got them."" WELL if you figured I got them, why would you have tried to send it THREE times? LIE #1 So she tells me, if you don't have the link by 3pm today (it was noon), call me and I'll get it to you. So if you already tried to send it to me 3 times, it would not take 3 hours to go into your email and forward me what you already sent. Then I called her at 3:30 since I still didn't receive the link and she did not answer. I left a message and never got a call back. The next day, I leave another message, this time a little ruder. No link. Again, the third day I leave another message (since they never answer the phone) and waited the whole day and still didn't get a call back or a link. That night I was pissed and sent them an email about how upset I was about it taking so long. The photographer himself apologized and sent me the link the next morning. The link is from a website and you can order prints through them or through Lakeside directly and she told me Make sure you order through us because it is way cheaper. LIE #2. After I got the link I send an email asking how much the pictures were individually so I could tell my family where to order from. I didn?t get an email back so three days later I call her and ask if she got my email and she said, ?I left you a couple voicemails about the pricing, I must have the wrong number.? I sent this message through my work email so it had my work phone number. Why would anyone see an email, go to another file to get a different number to call back and leave multiple messages? LIE #3, they wouldn?t they would respond to the email or if they felt like they needed to call back they would call the number in the email AND if you leave a message assuming I got it, there would be no need to leave another one!! She likes that lie. Then I send her the list of pictures I wanted that I preordered and she said they would be in in 2-4 weeks and they would call me when the pictures were in. LIE #4. After 2 and a half weeks I sent an email asking if they were ready and she said yes (so they had been ready, and no call) and they would be at the front desk for us to pick up LIE #5 I told her my husband would come pick them up Tuesday and asked when he could come in. She said after 8am, he went in at 8:30 and she was not there and nobody had any idea what he was talking about, they had to get someone else to get into her room and unlock her cabinets to find them. THANK GOD WE DON?T HAVE TO DEAL WITH THEM ANYMORE!
Pros: Wedding was great
Cons: Bad photo service