Land Company

This is a Follow up post to a previous posted review about insight homes. It’s now been 4 additional weeks since my last post (4 months total) and we still have a list of open items that have yet to be fixed on our 4-month-old Insight home. For starters the bathroom light/fan combo is missing the light and cover, it’s been that way for 4 months. I’m pretty sure the five home they built on our street since our home was completed have bathroom lights in the ceiling...They did fix our dented refrigerator by replacing the door but the left the damaged refrigerator door in the middle of our garage, yep that's been there for over two weeks now... We were promised a spare set of HVAC filters for the hybrid HVAC unit that we paid extra for, that was 4 months ago. I could go on but I won’t. I did receive follow up call from Insight and many promises after my first post and some items from the original list were repaired of which I am thankful for, but we still have things that are not completed based on the pre settlement walk through inspection. Again, we do like the home, its well-built, very energy efficient and the neighborhood is great. But the follow up service after the home is built has been very disappointing more

We had settlement on an Insight home in Delaware on Feb 28, 2020. We were in no hurry to settle before we picked the settlement date but were encouraged to settle by Insight on that day. Well the home was not complete during the pre-settlement walk through and had many flaws including a broken window, missing bathroom light cover, dented appliance, scratched kit cabinet, holes in drywall, I could go on. Minor stuff for a new construction home and quick fixes normally... That was 12 weeks ago and ZERO of the items have been addressed even after contacting customer service multiple times. I will say the home is well built, I built our previous home and was impressed with the craftsmanship during the Insight construction process of this new home. The sales team was amazing during the buying process, and the customer service during the building process was awesome as well. No complaints there, its the follow up matters after settle that concern me. With the said, its hard to recommend this builder with the current lack of post construction customer service. more

Vent pipes for AC and rusting out after only 4 years beware more

watch them more

Our experience is over all a very good one. We love our house and the craftsmanship is very good. There are lots of trades and workmen who build a house. Be patience, so far Insight has taken care of our after Move in issues well with a few more to be resolved. I don’t care who builds your house, you will always have a few problems that need attention after you move in. What’s important is how the builder handles these issues. Stay proactive, patience, courteous. Go as much as you can to scheduled inspections. It’s a long drawn out tiring process. Building a new house is, No getting around it. We have found the Insight staff we have dealt with to be attentive and engaging. I’ve been in the construction industry most of my life and seen a lot of the good and the bad. I would not hesitate to build another home. more

I wanted to love my new Insight Home, but the whole process has been stressful. I accepted a delay of over a month, so that Insight would have more time to get the house ready. Here are the issues since moving in:drywall taping is bad, really bad and now coming apart at the seams, the microwave hums, the fireplace had to be converted, my front door key pad stopped working, circuit tripping and can't find the cause, the exterior of the house and the driveway have not been cleaned from construction, broken shingles, and nails on roof - left over from construction, HVAC not balanced - temp in the upstairs is warmer. On a positive note, I love the location....just wish I could love my house and location. more

With all that going on how did the house pass any type of inspection during the entire building process? What does Insight have to say about this? They usually respond to these online reviews and complaints. more

Double windows in house all poured in water from top, where pieces should have been installed but were not. Morning room leaked in from door where they didn't finish underneath door. Three floods in house morning room, front bedroom, back bathroom and bedroom where tank busted on toilet, was cracked when they put it in and they wouldn't fix it. I had to pay for all new carpets, Garage floor has 1 1/2 inch crack and cracked ceiling directly above, they would not fix it, nor return any phone calls. Were no footers under morning room, they ignored me, called Kent County and they got it done. Composite deck that was to be put on in 30 days took 3 months and 46 phone calls. House has 183 nail pops and they will not agree to paint it with this overabundance of nail pops WHOLE HOUSE. Heat pump installed with a screw thru the wires, luckily I wasn't killed by fire, had to pay my own electrician to fix it, they ignored my calls. Kitchen floor flooded from toilet tank busting and shut off valves outside not under toilet. Foundation cracking outside and parging falling off. Siding taken off side of house to fix small windows leaking and all siding put up too tight and rippling, looks terrible, wouldn't return calls. Much more, not enough space. Front and back door hung crooked, back door leaks horribly, won,t fix it. Of course you can see they ignored us long enough for warranty to expire, except structural, which is garage floor and ceiling and foundation, but they would not respond to that either. WHAT A NIGHTMARE IT HAS BEEN AND CONTINUES TO BE. more

The better home is the other guys home that isn't an insight. more

When we first met Dawn Zimmer she was very professional and listened to what we were looking for. She explained all about the science and how Insight builds. She was more like a friend then sale person. She was always there for us to answer any questions at anytime. We are very happy with our George house and the service Dawn gave us. more

I just called Insight Builders to inquire about two of their home models. The sales rep who answered the phone was rude and feigned phone distortion when I asked to speak to someone else. After reading these reviews and especially the unhelpful and unapologetic responses, I think the rep did me a favor by being a jerk. more

There is a guy on here named Joe that gives insight 5 stars and leaves hie number. Since I was considering purchasing an Insight home and naturally alarmed by the bad reviews I called his number. No one answers that number nor returns your calls. I can only assume that this Joe is either a business associate of Insight's owner, possibly friend or relative. Either way you won't get any feedback in calling that number so I decided to stay clear of Insight based on the other negative complaints. I don't feel like spending a lot of money for a new money pit. more

The house is fine and the issues I had seem to be resolved but the Hawthorne community HOA is really too restrictive, even doing outside landscaping like planting flowers, sodding the back yard that they didn't do or any other nonstructural change needs to be approved by the HOA and they charge a $35 fee for this service, seems like I'm living in prison. If I had to do it over I would find another community. The original HOA rules were changed when they hired a new firm which the residents didn't have a vote in. more

I was considering Insight Homes until I came across complaints lodged by customers or potential customers with the Better Business Bureau. On one complaint, Insight refused to return a 5000 deposit from a customer on a potential lot after not disclosing to them that a gringing station for the community was going to partially sit on four lots. The depositor was one of the lots. The other complaint regarding roof caps blowing off and Insight not addressing it is very disturbing. While they claim to build a better home perhaps they should build better customer relations. The BBB complaints were all relatively recent, from 2014 through 2016. There are also a number of complaints on line that tell me that these problems are not isolated incidents. more

Buying this house was a mistake, if i was to sale this house one year after purchase i would take over 100,000 $ loss. This is a slam up box, with good windows and high end heat pump. There is no craftsmanship at all, greedy builder,slimy sales people,good marketing, thats it. I would like to say low taxes will never cover the problems. This is just my opinion more

JOE DICELLIS CAME BACK EVERYTIME I HAD A PROBLEM 908-313-9888 more

INSIGHT HOMES CAME BACK EVERYTIME TO FIX ALL PROBLEMS I WOULD BUY ANOTHER HOUSE FROM THEM AGAIN more

Dicellis — 5 starI cannot get any one at your company to fix this large puddle on my new front porch concerned customer I can post some pictures call me more

During the winter 2013-2014, seven Insight homes in our community had issues with frozen water lines into their Rinnai tankless hot water system. Why? Because the geniuses at Insight directed Schagrin Gas, the installer, to place the Rinnai on the interior garage wall but mere inches away from an exterior garage wall which in many cases were not insulated. Result: when we experienced a cold spell, the water lines going into and out of the Rinnai froze, rendering the homeowner without hot water until the line was heated and the ice cleared. One model of Insight's, the Frank, the Rinnai was actually mounted on an exterior garage wall which was not insulated. One would reasonably think that a builder claiming to build better houses would go back to the drawing board and re-position the Rinnai further inward to alleviate the freezing. During the recent cold spell during this winter,2014-2015, at least 5 homeowners in our community again experienced the frozen Rinnai lines and Insight sent an e-mail entitled "Dear Homeower, Our building experts want you to kno (sic), shut it" detailing steps to prevent frozen water lines. The e-mail concludes that there is only a "0.1667%" chance of frozen lines happening. Someone at Insight needs to check their facts. During the summer 2014, a disgruntled Insght customer who could not get Insight to fix numerous problems incurred during the construction of his home, went to the extraordinary effort of creating a website detailing his issues with Insight. The site was called "itsjustabadhouse." Insight took the individual to Chancery Court in New Castle County (not Sussex County) seeking to shut the website down. The defendent who was only looking to get the problems with his house fixed took the site down voluntarily when Insight finally agreed to do the right thing. Buyer beware. more

Insight hired incompetent laborers and did not supervise them. They built our home using the cheapest of all building materials, and we've been replacing everything a little at a time. We've paid, and continue to pay, a high price for what we thought was a reasonably priced house. You name it, we've had problems with it (and we've only been in the home for five years or so). Calling them back for repairs was a nightmare: sloppy workmanship, cheap paint, cheap carpet, cracking concrete, bad patio, ruined crawlspace, fading shutters, cheap hardware, a real money pit! I think they work with Schell Bros. now. Please avoid Insight Homes in any form, or you'll be sorry. more