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Horrendous sales technique - Review by Guest | Land Company

Land Company

Horrendous sales technique 10/13/2017

I just called Insight Builders to inquire about two of their home models. The sales rep who answered the phone was rude and feigned phone distortion when I asked to speak to someone else. After reading these reviews and especially the unhelpful and unapologetic responses, I think the rep did me a favor by being a jerk. more
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Owner response
Owner response 10/13/2017
Dear Guest, we are horrified to hear about your phone experience and would like to instantly get to the bottom of this. As you can see, you posted today and we are reacting immediately. This is a very big deal. Firstly, we apologize. Secondly, we have never received feedback like this so we cannot point towards a "repeat offender". Please provide us the number you called and approximate time and that should tell us which employee you spoke with. Also, if you could tell us what information you were looking for our sales manager can immediately provide that information. Again, we apologize for your experience and are very anxious to nail down the offender and take steps such as retraining, reprimanding and possible termination. Thank you in advance.
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