Hanks SVC

The tech they sent over was very thorough and helpful. we will call you for sure to install the new unit were getting. Thanks again, Mike's the best! more

I am very pleased with our relationship. Your service is great. It is top notch!!! Give everybody a raise. Thanks for your help and caring. more

They did a good job and were informative! more

Mike from Hanks Services always does an excellent job!!! He has repaired my AC and furnace and did a great job both times. more

They were very informative and courteous. I would use Hank?s service again. more

Mike is a pleasure to work with, He?s efficient and professional. P.S. Hank- You should be proud of him as a representative of you and your service. more

They were on time, very helpful, and I had no problems with them. I also appreciated the scheduling phone call. more

Everything always goes very smoothly. We are very satisfied and we recommend you often. more

Best service I?ve received in a long time. Mike was a true expert and right on time. I will definitely use Hank?s again. I?m a believer! more

They were great! When I called because I needed my AC repaired, they arrived to my home when they said they would and did a fabulous job of keeping my home clean, while repairing my AC effectively. I will call on them again when I am in need of any type of appliance repair. more

I bought a ac unit from them in july 2010 for 4900 dollars they cut a huge hole in my ceiling to install it they never repaired it. The unit has not cooled my home since it has been installed. I have called plenty of time and the sent Mike out to my home and he said to run the system without a filter for 48 hrs. to see if that was to problem it was'nt. They he came out again and said he had to replace a coil (on new system) they never called or came by. So today ""HANK"" himself called me and rudely hung up the phone-the last thing I hared was ""We'll be there tomorrow at 8:30 am"" I think that was a lie. I filed a complaint with the BBB and if this issue is'nt resolved soon I will be taking matters legally. DO NOT DO SERVICE WITH HANK!!! You will end upe coming out of your pocket than expected. Look at Yellow pages.white pages,Yelp,City Search even the filtered reviews.... more

I bought a new ac unit from them in July 2010 I paid cash (4900) dollars and to install it they cut a huge hole in my ceiling and never repaired it. The unit has not worked since they installed it. I have called plenty of times to the office and the receptionist agrees with me on how long this matter has taken to resolve. Today ""HANK"" called me and rudely hung up the phone telling me they will be here at 8:30 am tomorrow. I have heard that dozens of times. James, Mike Hank, Hank Jr. by all of them. I filed a complaint with the BBB and now I will have to take legal terms. They will lie and suck you dry-they are lazy if it is not morning they will not go up into you attic. Research with the BBB,white pages,yellow pages. Read filtered reviews. Just call someone with good reviews (BBB). Just trying to help-don't be another good person taken for their hard earned money. more

It is amazing how this company preys on its customers, PLEASE do not allow yourself to be victimized by these people! Below is my entire story. Cons: Dishonest, incompetent, and looking to make a sale? more

My air conditioner quit cooling in June. I suspected a refrigerant leak and called the original installer, but could not locate him immediately. I went to the Yellow Pages and called Hank's Service. A technician, Mike, happened to be near and came to my house immediately. I showed him the leak, which he confirmed, and then he found another leak, burned Shraeder valves, at the condensing unit. He first said that the repair would cost $300-$400 , then after a few minutes revised his price to $800. He explained that this was a ""big old 4 ton unit"" (it's actually 2 years old) and that it would take 2 techs about half a day. I scheduled service for the following day. Shortly after Mike left, I received a return call from the original installer. He said he could send someone out the following day, so I called Hanks office and canceled the appointment. I told them to send me a bill for the service call that Mike performed. The next day the original installer's tech showed up, pulled the freon back into the condenser, re-brazed the leak at the evaporator, replaced the Shraeder valves, pumped down the line between the units, and recharged the unit with R-22-all done in 56 minutes. If techs are billed at $150/hr and freon sells for $20/lb, the bill would have been about 1 hour($150) plus 10# of freon ($200) or $350. It's hard for me to justify how this would have cost $800 for Hank's to do it. I believe that Hank's tech saw an opportunity to overcharge a customer stuck without air conditioning, and tried to take advantage of it. To add insult to injury, Hank's never sent me a bill. Five months later I get a letter from a collections agency, seeking to recover $45 for a unpaid service charge. I spoke to Linda in Hank's accounts receivable and she said that the tech had left me a bill(not true), that she had sent me bill(not true) and that she had tried to call me (not true). I requested a legitimate invoice from her, which she sent, and I paid the bill. The amount was not is dispute, in fact, I thought it was very reasonable, but getting turned over to a collections agency has left a bitter taste in my mouth. In short, my perception of Hank's Service is that they are dishonest, and I would never do business with them or recommend them to anyone else. Pros: Quick response Cons: Dishonesty more

responsible employees. they were a little flexible in price to get my business and tried to locate a used, obsolete part. we called them a year later to replace the entire system with a new one. They were in and out in less tahn one day. Pros: nice owner Cons: not cheap, but not most expensive more

Just had these guys do some work at my house to replace a 5-ton evaporator core in my attic. Not the easiest job, I'll admit, but it is one that we had done three years ago on our other 4-ton AC unit for about $1100. The same job this summer just cost us $2300. Not only was it pricey, but the bill does not detail how the price is arrived at - no labor costs, part costs, no nothing - just a final price of a magic, round number like $2300. That is too fishy to me. So, not only do I feel a bit robbed, the work took a day longer than it should have because the first team of repair folks arrived late, worked for an hour and found an issue, and then chose to leave and let a second repair team address it the next day, leaving us with no AC for a night. Maybe if they had arrived on time the first day they could have handled the job completely. Do not recommend these guys at all. more

My goal was to install an AC system using the new CFC-free R-410A refrigerant rather than the old R-22 refrigerant, which is harmful to the atmosphere and will be phased out in a few years. I also wanted to get a high-efficiency system that would qualify for the highest-level rebate from Austin Energy ($480) and the $300 Federal tax credit. The minimum requirements for this are 15 SEER and 12.5 EER. It turned out after much searching (both by me and Austin Energy!) that only two manufacturers currently make systems satisfying these criteria: Rheem and Lennox. Though I had planned on getting the standard 3 proposals, I ended up having to get 6 proposals from 4 different contractors because I found the first three contractors unsatisfactory. The EER (Environmental Efficiency Rating) is tricky to compute because it depends on the entire system (condenser, coil and furnace), and it turned out that the first 5 proposals failed to meet it when all was said and done. Furthermore, I discovered a very important issue related to switching from R-22 to R-410A refrigerants: The copper tubes leading from the condenser to the coil, called the ""lineset,"" must be either replaced or very carefully cleaned under high vacuum conditions. None of the first three contractors even mentioned this, and I only learned about it from the fourth contractor, Hank's Service! If the tubes are not replaced, or at least washed out properly under high vacuum (and it seems they would not have been by the first three contractors since no mention was made of the topic even though replacing the tubes, which is recommended, incurs an extra cost), this is likely to damage the new condenser. The proposal I got from Hank's Service also came in much lower than the others. The installer, Bobby, was very experienced and took his time doing the job right. Pros: Prompt, competent service, yet the least expensive of 6 proposals! more