My son-in-law has an HVAC business (in Austin) and told me what the parts cost and what he normally charges for repairs. Yours were considerably above his.
RESPONSE FROM Frymire Services, Inc.:
As a company we strive to operate to the highest professional standard and provide the best possible customer service at a fair price. When our professional service technician or plumber arrives at your door, many costs have already been incurred just to get him and our truck to your location -- ready and able to complete the job.
Frymire Services celebrates more than 60 years in business is locally owned and operated. The company holds a Master license in HVAC, Plumbing and Electrical. Our technicians and plumbers have weekly technical, customer service and medical training and we take pride in the quality and efficiency of their work. Frymires dedication to employees, community and customers is top notch. We do realize that others may be offering lower prices (and usually with lower customer service and lower warranties), and we have also seen others at higher prices too.
In recent years we've seen profitability in our industry steadily shrinking and many service companies closing doors or declaring bankruptcy. Our employees earn a fair wage that not only includes salary, but also social security, medical benefits, disability insurance, 401k, holiday and vacation, uniforms, trucks, fuel and vehicle maintenance, training, tools and inventory. All of that and more before we even begin to recover substantial overhead costs such as support staff (and their salaries and benefits), building rent and utilities, business insurance, taxes and many other items to ensure customer and employee satisfaction.
Our prices accurately reflect our costs and enables Frymire to continue as healthy ongoing business concern, serving our customers and community with the highest possible level of service.
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