I had a friend join Pure. Upon sign up she was asked if there was anyone she knew who would be interested in a ""free 30 day pass"". My friend gave them my phone number and I was called several times. Before I made my appointment to go in my friend printed the free 30 day pass from online for me to take in addition. The membership sales were pushed so hard by the new manager Dan. Several times I made clear that I was interested in the 30 day pass to try the gym out before purchasing a membership because I have been unhappy with gyms in the past. Dan the consultant went around offering me the pass. Dan continued to offer me a membership then offered me a ""two for twenty"" which consisted of ""two personal training sessions with a trainer?. I agreed to that one to try the gym out. The same day I scheduled my first appointment Dan then assigned me Greg (a consultant not a certified trainer) to do my work out. I was very disappointed because this was not what the agreement was for. I went to the training session which went well with Greg except he ran nearly 20 minutes behind and time was not made up. I canceled my next session for personal reasons. I called to schedule my next session and left two messages, one with the front desk girl and one with Dan himself. Greg nor Dan called me back. A week later I called Dan to request a refund for the poor customer service and overall experience with the gym. Dan apologized for the gym experience and then offered me free training sessions and then a 30 day pass. I again requested my refund he said he would ask the owner. Over a week later no surprise no calls from Dan again. I had to leave him another message in order for him to call me back. The answer was they do not offer refunds but will offer me a pass. Do not go and do not refer anyone! My friend who paid for her membership and training sessions is having very similar problems which no one has attempted to call her.
Cons: poor service, false adversitment, lies
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