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Epic Ford

id: 26904199
marker

5200 Evergreen Way
Everett, WA 98203

marker
(425) 353-7171
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Reviews
( 388 )
( 52 )
( 0 )
( 0 )
( 1 )

Best

Robert Dixon did a great job through out the sales process.

Worst

The only reason we go to Brien Ford is because it is close.

Kind, Considerate and Professional 7/26/2013

Kurtis found the car I wanted and was very knowledgeable regarding all the bells and whistles. Zach explained the financing and answered all my questions to my complete satisfaction. more

Always great experience 7/26/2013

I haven't taken my car elsewhere since I arrived to the area 6 years ago. Always fantastic, wonderful...customer service is superb, consistent, helpful...I feel like they are all my friends and my car has not had an issue since. Thank you Rey et al! more

Open, honest and efficient personnel 7/26/2013

I was treated with respect; no unhappy deal-breaking surprises from phone intro to personal visit to the agency. I wasn't planning on the ferry trip for service on my car but because of the staff I met, I definitely will come into Brien Ford for all my service dates. more

Great service and over lunch time :) 7/25/2013

Great service, friendly staff, left over lunch and came back to my oil change all ready for me! more

Best Price. No Hassle. Friendly Staff. 7/24/2013

I purchased my first CPO car at Brien and the experience was wonderful. Their no negotiation, no pressure price model made the whole process easy and hassle free. I did my own research and found that Brien had the best price on my 2012 Fusion. Our salesman (Chris Campbell) was friendly and answered all our questions. The financing department did their best and got us a good interest rate that was competitive with my own banks quote. We ended up going with the dealers financing because they were able to lower the payment by taking it out over more months than our bank could. Overall we were very satisfied and will definitely do business with Brien Ford again. Thanks! more

the customer care is great 7/24/2013

the service given to me was wonderful I really liked haveing Renee as my service focal. The truck is runing great thanks to the mehcanics and their professionalism. THANK YOU more

honesty and good work ethics 7/22/2013

Feel like I'll always be treated fairly. more

Excellent! 7/22/2013

Great customer service! Very friendly! more


Wonderful New Car Buying Experience - Friendly, Professional Staff 7/21/2013

I scheduled my test drive via Brien Ford's web site and right from the first email correspondence with Brad I knew this was going to be a good experience. The test drive was great...Brad was so helpful, answering all my questions and was so patient with me. The finance part was also handled professionally and again, patiently since I had many uncertainties about extended warranties etc. Enter Brad again, he was so awesome in explaining my new 2014 Fiesta and it's many features before I drove it off the lot. 5 star experience and I have already recommended Brien Ford to other's. Thank you. more

service 7/20/2013

always good service more

good service 7/19/2013

they got the job done ahead of time and were very pleasant. thank you more

Service with a smile! 7/18/2013

I believe that the Brien Ford Service Techs did the service I requested satisfactorily. The Sales people were knowledgeable and courteous. more

Great 7/18/2013

Amazing customer service, the speed of service was great, I can't think of any improvements! more

F150 raptor warranty check 7/18/2013

Had an issue with my windshield washers. No rpob, Brien service gave me ride with their shuttle to work when I dropped it off, picked me up when it was done, no charge and free car wash/wax coupon. delighted with service. more

Always friendly 7/18/2013

I'm a regular customer at Brien Ford and have been for several years now. I have nearly always been quite pleased with how I've been treated there. My most recent visit included regular service (oil change, etc.) and to have mud flaps installed, and a door lock replaced, as well as a couple of warranty concerns looked into. They performed the service and the other work and replaced the fuel filler tube and hose (warranty items) and did a fine job on all. Final bill was about what I figured it would end up being even though they charged me labor on replacing the lock (which I didn't expect, since they had offered to install the new lock for me at no cost because it was damaged when I purchased the vehicle from them about ten months ago). All charges were very reasonable and I really couldn't complain about being charged for the lock install since I didn't have them do it when they first offered and I let the thing drag out for so long before finally bringing it back to have them do the job. In the end I drove home very happy knowing the work had been done right. more

honest, reliable customer service 7/18/2013

Rene, as always, got my car fixed properly in a reasonable amount of time more

Auto Maintenance 7/18/2013

Quick, professional and friendly more

Convenient location, fast service 7/18/2013

Quick Lane provided fast no hassle service for oil change. more

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