Empire Auto Group

I went to get a car Abdul said my credit was bad but he had a friend that was a banker, He told me I had to pay several hundred dollars on the side to get me approved. He took me to Norton automotive group,and i got a car. I found out later the car was a lease. And they did not know about the extra money. Stay away they are thieves Cons: Thieves more

Im 20 my name is ranesha i bought a mazda tribute in 07 i believe ran well took it bac due to financial issues with no problem cool people and then i went bac in 08 for a dodge magnum with rims i was approved but never called bac to pic it up or finish the paperwork no problem and now Im going bac in bout a couple of weeks to get a new car for my 21st birthday!!!! I have no problem with team certified everyone is cool they want their money just like u want a car you digg strings may be pulled but u gone roll out in ur car i bet with little or no money down theyse are good cool people sure some of the women dress a little flashy but i dont have a problem with it its called expression like the expression on ur face when u get that new car or that hot girl sitting next to u in your new car that you really cant afford cuz of your bad credit but because team certified hooked u up with it so have a little patience with them cuz im sure most of you who are complaining were the ones with the terrible credit and the salesmen came at u wrong cuz u knew it was nothing they could do with ur F'd up credit and u were wasting their time when someone on the verge of bad credit they could have been giving their time to just so they can F up their own credit by themselves ya digg so leave team certified alone THEY ARE MY TONY THE TIGER GREAT!!!!!!..... and team certified im sorry you have haters on your team!!!!!! love your favorite customer!!!!, ranesha southwell ps. i'll be there next week thanx Pros: small car lot good friendly people Cons: none more

Josh Crawford works at this car lot as a sales person and he wrote me a hot ck that he possibly stole from a customer so dont get taken by this person. He has also been know to falsify information to get people qualified by using other peolpes information so BE WARE!!! more

***** TEAM CERTIFIED AUTO GROUP IS NOT A GOOD PLACE TO WORK ***** THEY TOLD ME THEY WILL ME A JOB POSITION INMEDIATLY, IT WILL BE SALARY IF I START WORKING THAT SAME DAY, THEY MADE ME LEAVE MY JOB (AT THE TIME) WITHOUT GIVING 2 WEEK NOTICE, I DID WHAT THEY ASKED ME TO DO, THEY GAVE ME THE JOB POSITION FOR 4 DAYS THEN ANDRES GONZALES MADE A DECISION WITH HIS OTHER HEAD!!! AND GAVE THE POSITION TO HIS EX-GIRLFRIEND, ANYWAYS... THEY STILL HAVENT PAY ME, ANDRES AND RON KEEP SAYING "WE ARE WAITING FOR NEW LEADS, WE WILL GIVE YOU A CALL THIS MONDAY". OH YEAH! ITS BEEN TWO WEEKS NOW WAITING FOR THAT CALL, THEY THINK GOD IS GONNA PAY MY BILLS, THEY ARE RUDE PEOPLE, NOT NICE, TOTALLY IRRESPONSABLE!! BE CAREFUL!! Pros: THEY DONT PAY TO PEOPLE WHO WORK THERE Cons: NONE more

Don Hansen said one time that customer is like an egg from the time he gets to your hotel til the time he leaves, and certainly team certified suzuki maid sure that i was a pampered egg, i was shopping for a midsize to an SUV their selection was exceptional, what i really liked is the care for me to have the best deal possible, i have my eye on the xl7 so i put my application and waiting for a responce , i highly recomment this dealership for the good staff, and service they gave me. i feel very positive because they make you feel part of their family. happy shopper.dtime Pros: Great Parking, Ez visibility more

I just purchsed a car from Team Certified Last weekend and have since sent 3 of my family members there and they each have been able to purchase a vehicle. Richard was such great saleman! The process was really easy. I came out of there very satisfied with how things turned out I got the vehicle I wanted at the payment I wanted! I couldn't be happier, I would recommend Team certified to everyone I know! more

This place has extraordinary customer service and is very helpful with financing your vehicle. Ive read the other angry reviews written by someone that obviously doesn't know english and found them to be just plain wrong. I went to certified auto to get a used bmw and I didnt have the best credit. They were very helpful and gave me a deal I dont think I could have received anywhere else. I would definitely recommend this place for nice preowned cars. Pros: Nice cars Cons: A hot woman working there that distracted me :) more

Dont go through this place, you will be extreamly disappointed. I wish I could tell you the whole story, but let me just tell you this company is the most unproffesional I have dealt with, EVER. The company who I was told was seperate from a dealership, that works exclusively through loan officers- is not a seperate company than TEAM CERTIFIED SUZUKI. They have the same employees, who I am sure work directly out of the dealership. I was also told my loan officer was Jimmy Suay, who I am convenced doesnt exist. But it was everyone working there. DANIEL, BOTH RECEPTIONISTS, ERIC (rude dorky punk kid), JIMMY. Pros: they sent me to the answering 5 times in a row Cons: they were extreamly rude and unproffesional more

I had read the reviews for Team Certified before going down there to purchase a vehicle and was VERY VERY VERY turned off. I spoke not only to the rep for the online company that I applied with and to the sales guy Abdul and they reassured me that they would be able to help me. They explained to me that every person they see does not always leave happy because they do not always like the offers that they are presented with. Of course I thought it was a bunch of BS but decided what do I have to lose since I've been turned down countless places. I went down there on Saturday but because of my credit I could not purchase that day but Abdul did tell me to be patient because they had other banks they could try. Monday came and no word. I was starting to feel discouraged but yesterday they called because they found a bank that would finance me with the specifications I was wanting. I'm glad they called because I was starting to feel a lil irratated. So today I went down there and was able to purchase 07 Chevy Impala. All in all I did have to wait but the exprince I had was no where near as terrible as I had expected. I would recommend friends and family with credit issues to go there but I would have to tell them to be patient. Pros: They were willing to try everything they could to finance me Cons: I had to wait a few days for an apporval more

This is by far the worst experiece I have had with a car dealer. First we were called in response to an internet credit app we completed. When we drove 60 miles to get to this place, I was under the impression this was a finance or loan company - not a car lot. We only wanted a <10K used car for our 18-yr old son. On arrival to this car lot, I noticed these were all 07-08 cars on the lot (though no one would confirm this) We told the salesman what our price limit was. We were kept there most of a day and sent home after downpayment was collected. No one would tell us how much any of the cars were-so we went home, not knowing year models or prices. No one offered a test drive. We went online and found price lists from the website along with blue book values. We returned the following day to be told that the bank would set the price, we would not get to choose our vehicle-because of our credit issues--this was announced publicly and we were beckoned to sit down and wait some more. My husband insisted on getting some kind of ballpark price on one of the cars-just so we'd know if this was worth waiting for, or if we should go somewhere else-We were told in so many words that because of our credit status, this is the way it is, and we could leave if we wanted to. We did leave--went down the road where a nice salesman quoted us prices up front and let us test drive whatever we wanted-and by the way, sold us a suitable car. I am still shaken up by the "pressure" sales and insulting manipulation we endured at Team Certified Auto Group. Pros: Salesman Mike at least tried to be nice and incorporate humor Cons: Sales Mgr extremely disrespectful. more

This place is sooo phony. I looked for informaition on the web and later received a phone call from Martha. Martha did not know anything other than this business had approved me for a car loan. All I had to do was make an appointment with Vanessa. When I went to meet with Vanessa, there was no Vanessa. There was a big bully who said that I was not approved of anything so I must apply for a loan (Martha said my online appication was sufficient). The bully wanted information about family, especially a relative with good credit. The biully wanted a great deal of information. When all was said and done, he had enough information to steal my identity and my family members identity. It all stunk! I still was not approved for a loan, so I aked them to shread the documents. The bully became rude. After threatening to call the media, He tore up the papers and threw them at me. I later called Martha to find out her affiliation. She says she is in New Mexico. A Lie. I called Team Cert. phone number and was told it was the wrong number. These people scam those who can least afford it. They should be ashamed! Stay Away! Pros: NONE Cons: THEY LIE, MISREPRESENT, AND TRY TO INTIMIDATE CUSTOMERS more

I just recently applied for a car loan at Team Certified. After speaking with one of the salesman (Abdoul), I came into the dealership and completed the application process. Abdoul stated to me that I was approved and needed one thousand for tax, title and license, I stated okay but refused to give him the check until I was ready to sign a contract with the terms. I was told by Aboul and Armando that because of the holidays they could not reach the bank but assured me that the deal had been approved. I was told to come back on Friday but I stated I had to go out of town and would be back on Saturday. Saturday arrived and still they had not heard back from the bank. This went on until Friday, January 4, 2008 until I called Aboul who finally showed back up to work to have him say that the bank had denied my application. All of this after repeatedly being told that the deal was complete. In my opinion, this dealership wanted more money from me which I was refusing to pay. This is a scam and I am not a former salesman. Buyer beware. more

We had an appointment with "Jimmy Seauy". Guess what? He had convienently stepped out. Jimmy Seauy does not exist. The application is a joke. This is a very small used car lot. Mostly SUVs. A few cars, a few trucks. Only two minivans. Not a big selection. NOT recommended. And, incidently, after reading the other reviews, it looks as if they were all written by people who work there! hmmm... more

Dear Future Customer, Please beware of a Former Salesperson that has anger towards there former employer and makes such crazy allegations. Besides, if the work enviroment was so bad and the manager was so dishonest Why? did he work there for six months . I know that you are angry for what ever reason you decided to leave But, must you bad mouth the very place that helped pay your rent and feed your family. When you think about your comments and the alledged dishonest actions of the Manager, you watched all his happen and did not advise anyone until you had packed your bags and departed with I am sure a Huge pay check . See, we must not throw stones at anyone when you live in a glass house they may throw stones right back at you. The best thing to do is to do the right thing when it is the right time to do it not after the fact . Especially when some how along the way you have benefitted financially from this alledged actions. Ignorance to the law does not make you not guilty of the crime last I checked the law books. So, you should beware of the legal issues you have raised as you now have made them public and can suffer penalties for your little part in this sort of loan transactions . Good Luck ! and Becareful ! with your own actions in the business you still work in selling cars to people that have needs and wants and expect good service. Mr. Top Salesman Pros: Thumbs Up ! Cons: None more

I loved Team Certified. I went there yesterday and bought my first brand new car!!! pluas the people were nice and so helpful. more

This dealership has made changes that should make it one of the premier places to work and buy an auto from! more

I just graduated from college and I was looking for a car and I knew that I would have trouble getting financed, I went to a few car lots and I did not have any success getting one. Then I was went to team certified when I got there we ran my credit first instead of test driving first that way my hopes would not be crushed which I thought was cool. The guys were pretty helpful I got exactly what I wanted and a a few days later i had a problem with the car but I took it back and they fixed it for me with no problem. One of the guys named Fred was a big help certainly knows how to take care of customers. Two days later my friend needed a car and I sent him there also and he got a car the same day and not to mentioned I got a little change out of the deal. more

Having just turned 18 and about to start college, I desperately needed a reliable set of wheels since the car I got when I turned 16 from my parents was literally on it's last leg. Of course I tried all the major new car dealerships and was rejected by each and everyone. Now, any native Houstonian knows that I-45 north just outside the loop has several used car lots with in-house financing which is what a first-time buyer like me needed (or someone with terrible credit). I made several stops at various dealers in this area, and it was one disappointment after another. The cars I wanted I couldn't afford and the ones I could afford were disgusting. In my last attempt I stopped at Team Certified when I saw the quality and variety of their inventory. When we started looking at different vehicles, we were greated politely (not ambushed) by a very attractive young man with a warm smile named Armando Tello, Jr. He answered all of our questions and let us take as many test drives as we wanted. Once we had narrowed down our choices, he presented us with CarFax reports for each vehicle to help us make an educated decision. Even when it came time to talk finance, I was surprised at how friendly the whole team was and how hard they worked to get me into the vehicle of my dreams. My down payment was fair, my payments are great, and I got a hot date out of the deal. The great thing is that even if they didn't have the car that I wanted on the lot, they would search the area and find the one that was right for me, new or used! This is a family owned and operated business, and you really get a feeling for that when you walk through the door. You cannot leave this place and not feel like winner. It's worth it just to stop by and look. Be sure and tell everyone you know! Pros: Family owned/operated, Great selection, Incredible deals more