Jim Palmer came out to my house on Monday to do a free annual walk through of the house and check for any potential problems. He cleaned out my wife's clogged sink for free and told me about several small fixes that needed to be made and explained to me how to take care of the easy ones myself (instead of trying to sell me on letting him do it for 10 times the cost.)
As he was leaving, I asked him if he could come back the next day to replace our 12 year old hot water heater (which was only warrantied for 5 years.) He was back the next morning with his son. They replaced the water heater, added an automatic shutoff valve for the water in case there was ever a leak, and added a 'comfort system' which makes sure that I have hot water the second I turn on a faucet. The entire install took about three hours, and they did a fantastic job cleaning up. They stayed and made sure that everything was working properly and that there were not any unexpected leaks.
My only negative comment would be that they are a little expensive compared to Lowe's or Home Depot, but they are very reasonable compared to Fox or other plumbing and air service companies. I will definitely use them again, and I highly recommend them if you want quality work done right the first time.
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