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Doors Direct

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1064 W Highway 50
Clermont, FL 34715

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(352) 243-0180
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Best

Very pleased

Worst

While Doors Direct was friendly and had good customer service and follow up ( as well as timely delivery of the product), we had several quality issues. There were dents in the do...

The best, delivers on thier promise 7/18/2012

Everything as promised, shipper damaged door and doors direct replaced i asap Delivering the goods is one rhing but resolving a problem is what makes a company great more

Model 650 7/18/2012

I bought a Model 650, 6 feet wide, for a backyard shed that I built. It works great! I opted for 2 internal slide locks (though one is probably quite adequate). Two person installation was straightforward. I would highly recommend a roll-up door (vs. a sectional door) if you are looking to maximize headroom. more

Great door! Easy to install and works just fine. 7/18/2012

I went to Houston to pick mine up. Had to wait for quite a while for them to find my door and paperwork. The door went together easily, attached to the wall quickly and I adjusted the tension without a problem. Anyone with basic mechanical skills can install these doors! more

Excellent Quality & Easy Setup 7/18/2012

Purchase a small rollup door for our outdoor shed. WOW! What a huge difference. My son and I had set up complete in about 30 minutes. Delivery was prompt and we're extremely happy with this quality door. It should provide maintenance free service for many years to come. more

Helpful, Efficient, Good Pricing and a Great Door 7/18/2012

I needed a door for my motorcycle shed/garage and wanted something other than a standard garage door. I did some on-line research and comparison and decided to purchase from buydorrsdirect.com. I used their on-line ordering tool to configure my door and placed my order late in the day. Early the next morning, I received a call to review my order. During that call we discovered that what I needed was a little different than what I ordered and the order was corrected. A few days later the truck arrived with my door. Installation instructions were clear and accurate, and the installation went well. About 4 months later, the door opener failed and I called to get some help. I was immediately connect to a technician who diagnosed the problem - the circuit board had partially failed. He sent a no-charge replacement circuit board under warranty and walked me through the replacement when it arrived in a couple of days. I got a call back from their customer service department a few days later making sure everything was working with my door. Overall, a great experience and I'd highly recommend them. more

A solid product with good customer service. 7/18/2012

I ordered a roll-up door for my workshop. When I placed the order I spoke with a real person and together we stepped through each aspect of the door and the way it would fit in my rough opening. It was a very thorough process and it left me feeling that every possible issue had been addressed at the end of the call. It arrived when they said it would and the included instructions were good. Although there were no instructions for attaching some of the trim/facia pieces. Overall, this is a very solid, heavy door. Make sure you have a friend help you lift it into place, it is heavy! more

customer service was great 7/18/2012

There was a very small dent in the door, not worth the trouble to complain or do much about. more

Excellent company to deal will, was very satisfied. 7/18/2012

The sales person I talked with was very knowledgeable and helpful. Ordered my doors and they were shipped by truck to me and were packaged very well. I had a few questions about the installation and a couple of small parts missing. I called customer service and they were very happy to take care of the missing parts and answered any questions I had. Everyone I talked with was very pleasant and very helpful. Would definitely recommend. more

Great Service!! 7/18/2012

From Start to finish I had a great experience. If I ever need another door I will go back. I refer them all the time. The only drawback was the shipping cost, I thought it was kind of pricey. more

Roll up door purchase 7/18/2012

I purchased a 6X9 roll up door for a shop building I had just completed. The door fit correctly and arrived on the date stated. I did order the door with a mild steel slide lock factory installed, the door arrived without the slide lock installed, one phone call and the slide lock was on its way and was up graded to stainless steel at no charge. They even offered a labor rebate if I was not capable of installing the lock myself. This is a great place to purchase a door online! more

See Review 7/18/2012

I will know more about the quality of the product after installation. At this point, the door arrived as promised with no issues observed. The door appears heavy duty and well designed. more

excellent service 7/18/2012

I had requested a door by phone to be delivered offshore and it was everything that i had asked for and needed. When it arrived it was packed well and everything went smooth with installation....thanks more

Does not ship to Hawaii 7/18/2012

All freight services now offer ground shipping to Hawaii at relatively inexpensive rates. Doors Direct chooses not to utilize this service. Thereby cutting out almost all customers from Hawaii. RESPONSE FROM DOORS DIRECT: Shipping to Hawaii has always caused us problems in getting our product there undamaged. We crate the door in export crates which adds to the shipping cost and the doors still arrive damaged. We offer shipping to a port of the customers choice in the US, but it is up to the customer to arrange the shipping/ customs to Hawaii. We are sorry for the inconvenience but we want our doors to arrive in perfect condition and if they dont we replace them which is not cost effective for Hawaii. more

Great doors at a better price 7/18/2012

When it comes to garage doors I knew what I wanted. I wanted a low maintenance steel door, clad both sides, with coach house door details like straps and custom handles. I priced doors at the big box stores and an independent installer and found the price to be much higher. The hardware was 100 higher in price at one particular dealer. I found them to be knowledgeable, have a decent selection, ready to speak directly and by e-mail, low pressure and really pretty easy to deal with. Installing a garage door is not that hard but it does take time and is labor intensive but for the 800 dollars I saved on the two doors I bought I can do some labor. One small criticism my doors came with some hardware I bought separately, I'm sure they would have taken it back if asked, but too much trouble to ship back for the money I spent, I will use it on the shed to dress it up. I wish they had known that and stopped the additional order of hardware. Other than that, perfect deal. more

good service fast shipping 7/18/2012

doors where easy to install and work great. more

They were great to work with !!! 7/18/2012

Very happy with the way the doors function and the ease of installation. First time we ever installed this type of doors and anyone could install them with normal tools !! more

Roll-Up Door Experience 7/18/2012

Door arrived in good condition with all of the hardware and instructions. My slots for the locks were cut halfway up the tracks instead of at the bottom. When I called tech support I was told that the person I should talk to was at lunch and that I should call back later. When I called back I was told that the person was busy and could not speak to me. When I asked them to call me, they said that I would have to call back. I wound up cutting the slots myself into the bottom of the new tracks. The door is nice--the customer/tech service need some serious help!! more

Great 7/18/2012

Good price and I was able to pick up locally at factory more

Excellent to do business with. A very fine rollup door. 7/17/2012

What can I say when everything was beyond expectations. more

Purchase of Roll up door 7/17/2012

A couple of years ago we put up a building and we needed a door for an opening. I happened to get on the internet and found this door company. The sales staff was very knowledgeable and helped me with the size of the door plus we had to fit the door with limited overhead. The door was shipped with no delay. All the parts were there. We have had the door through a stiff Michigan winter with no problems. I am going to be putting a garage door up at my private residence and I will be using a door from Buy Doors Direct. I could honestly recommend this company to anyone more
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