What a depressing experience. To think that Maytag actually recommended these guys. They came out to fix my stove with two burners that wouldn't operate lower than medium heat without going out and sending gas through the apartment. First technician refused to adjust the burners. That wasn't the problem. Or so he said. Was told I needed new burner heads. Mine were damaged because of moisture. He explained in words of substance that this seemed to happen to people who took good care of their appliances. At that point I should have said ""thank you - goodbye"". Instead I let him continue and was hit with a $406 repair bill - parts to be ordered and installed the following Friday. Tried to find out whether they would be coming am or pm so I could arrange my work schedule for installation. The very unpleasant woman on the line told me they never make that decision until the night before. Well - I had to work until 11:00 p.m. the night before and couldn't possibly have responded to confirm the appointment, which they also wanted. Finally she grudgingly agreed to put in a request for pm which was honored. Second service person arrived for installation. He installed the parts and couldn't wait to get out the door. He refused to adjust the burners, said they were perfect, and left me with, now, three burners that wouldn't stay lighted. Called Dan Marc. They told me the tech would call me and return. He finally called to tell me he just couldn't help. I'd have to start over with a new service call. Another $200? I fixed the stove myself . Took 15 minutes to adjust the burners. Consulted Maytag's trouble shooting guide. Of course the guide said only a qualified tech should make the adjustments. I don't believe Dan Marc knows what those are. Long and short of it - avoid these folks like the plague. They don't return phone calls once they get your money and they are totally incompetent, at least as I've experienced them. They certainly are giving Maytag a black eye.
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