My refrigerator didn't work, looked up factory service on Amana website and chose Dan Marc. They showed up that afternoon as promised and quickly diagnosed the problem as a broken thermostat. This thermostat is used on manay Amana, whirlpool and other brand refrigerators. But they did not have it in stock, were going to order it at the end of the day until I insisted that they call their office now to do so, and said it would take three days to arrive. So my refr would lbe out of service for almost a week for a simple part! Why can't they get parts delivered or shipped overnight? Complained to Amana Customer Service who shipped me the part overnight and arranged with Dan Marc to come and install it.
Pros: Initial Visit Was Quick but Resolution was Snail-Paced
Cons: Don't stock What I Believe are Common Parts - Order Slowly.
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