ARS / Rescue Rooter Raleigh

Quick and clean job - installed all new heat pump and condenser in about 4 hours. more

Thanks! more

Tyrone was very patient, kind and explained information to me about my new unit. He checked it out and showed me all was running well. Great technician with great knowledge. more

Reggie was an awesome tech who assisted with my AC system. He took videos to show me parts of my unit that were having issues and fully explained options for me. He is very knowledgeable and helpful. more

David C and his crew with ARS installed a new air conditioning system for me today. He was sure to go over a check list of what was done, verified I knew how to use the thermostat and made sure all was satisfactory and working before he left. more

I had an unbelievable experience trying to get help to install a new water heater that obviously broke down during very cold weather when I was on holiday, almost 3 weeks ago. I have a home warranty which I thought would make replacement seamless(which is the reason I got it), but not so. So I figured I had to vet 3 companies to get the service I needed. Home Depot recommended ARS and Matt D. came to give an estimate which was very helpful. When I finally decided that ARS seemed to offer the best service, Matt was not available to do the work and a young kid was sent, Tyler Clayton,all by himself. I was pleasantly surprised at his professionalism,pleasant demeanor his great competence and willingness and ability to answer all my questions about was was being done. He respected my home and has great manners. It took him a tad longer than the expected four hours to get the work done due to unexpected water situations in my home which he corrected. He's very capable and left with a smile after that long work time and said call if any questions or problems. That gave me peace of mind & confidence in ARS. Tyler is great and deserves a raise!! :) Thanks, Matt & Tyler. more

Zack B did a great job on our heating system check. more

Our service person, Rasheen B, was very courteous. He took time to answer all my questions. He conducted himself in a very professional manner. We enjoyed having him help us out today. more

Alex was the quietest of the two service men that helped us today. He was very courteous when he did speak. He went about doing his job in an efficient matter. more

Our service person, Rasheed B. was very courteous. He took the time to answer all my questions. He conducted himself in a very professional matter. We enjoyed having him help us. more

friendly and efficient service call. more

The technician was friendly, polite, and efficient. I would gladly have David return for my next PM service. more

David C was outstanding. Totally 100% customer focused and answered any and all questions professional and without hesitation. He is a benefit to the organization and was extremely thorough and meticulous in his work. 100% outstanding more

Joshua was very professional and provided timely information and was extremely customer focused. Thorough and meticulous worked in a concentrated and quiet manner. He explained what he was doing and knew why he was performing each and every task. totally outstanding more

Ben the plumber was a bit late but ARS kept me informed of his progress so that was good. Once he got here, he was extremely professional and clearly knew what he was doing. He quoted from the ARS manual what I thought was a rather pricey amount for what I considered to be a minor repair. All I can say is that, after he left, I felt I had gotten my money’s worth. He went above and beyond, more

On June 14, 2018 David arrived at my address on time. He was very courteous, knowledgeable, helpful, He performed over and above, which I very much appreciated. A 5 plus star employee. Rosetta Lee (Customer) more

Everything went fine very pleased. Came very quickly the office staff was very nice as well. more

Prompt return of service call, tech arrived on time and Travis was very knowledgeable about his job and customer service was superb. more

I want to say that Travis stuck with these Jobs and I am very impressed how he handle these tasks in the late night. Thank you Travis and Ars more

Excellent service more