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Businiess name:
Studio 6 Houston-Spring
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Review by:
citysearch c.
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Review content:
VERY SHADY! They will lie to your face and do not mind saying WHATEVER to cover for themselves.\r
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The layaway agreement is very clear... your to pick your dog within 14 days, no exchanges or returns, and no deposits will be returned. \r
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TODAY! March 5th, 2015, a week later we go back to the store to get the dog and thats when they completely dropped the ball. THE DOG IS GONE. In fact, they had no Morkies left or no answer to where the dog was. It was obvious the dog must have been sold but instead of owning to their mistake the OWNERS SON says the dog died. \r
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My husband was extremely upset and saw that the man was lying. We were getting a different story from all of the sales people. The ones in the back with the dogs say they saw our paper work and thought we had picked the dog up already. \r
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The OWNER'S SON goes on to tell me that he did not have my name on the paperwork yet he had a copy of my drivers license, my phone number, and email address. So if the dog had died they should call the customer to tell them their dog has died and so forth. He goes on to tell us their were multiple dogs that had passed within the week and this may have been one of them. \r
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As my husband carries on in the conversation, the sales people become rude once they see we are not accepting this explanation.They questions us on saying why would they lie because it would make them look bad. But truth be told they already look bad. We ask to speak to the manager (which comes in at 8:30) but the OWNER'S SON says he can not do much more than what he can. \r
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We did not find out he was the owner's son until he was on the phone and my husband is listening and says why did you just hang up on your boss like that. He says no thats my mom. Then goes on to telling us FRANK, the co-owner is his Father. With him being the son of the owners I would expect a lot more for him in order to hold up the family business. He wanted to rush us out the store and was willing to say whatever possible to get us out of the store. The only thing he could tell us was the person who sold the dog would be fired. The sales people constantly talk on how the owners watch the cameras and any decent computer system would have a sales history to tell you what and whom sold the dog. It is no huge investigation or guessing game that needs to go on. Its a simple we messed up. Do NOT Lie and say the dog died. \r
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We later get the answers out of the sales lady Heather ... the owner is on the phone accusing her she sold the dog. She corrects the owner saying she did not sale the dog but she did sale a Morkie. In all honesty, I believe Heather as we were trying to sort through the madness on what happened to the dog. She was the only one whom did not agree with the fact they were lying saying the dog was dead. Sadlyl, this resulted in her getting off the phone with the owner, clocking out, and storming out of the store. Heather was the person who did the paper work for us and the ladies in the store remembered my husband for him humorous comments. \r
It is horrible how they treat their employees and pets. These people are really more trouble then they are worth. \r
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I look at this situation as a learning situation. After reading the comments, I am happy ended up without a dog from this ""BUSINESS"". Everyone whom purchases a dog from here report some type of health problems and to lie and say a dog had died , shows that is something they deal with on a regular. \r
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UNPROFESSIONAL ! UNORGANIZED ! LIES ! LIES! LIES! DIRTY! UNTRUSTWORTHY! \r
My biggest problem is they did not hold up their end of the contract and lied about a dog dying.
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