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Review content:
TERRIBLE! I have a 2010 BMW 328i coupe with xdrive that has the sports package, premium package, the cold weather package, and navigation. Pretty much everything I could get. I brought my BMW to them in October 2013 because I was hearing some rubbing on my front left tire, and spoke with an advisor named Todd. \r
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When I arrived, I explained to him my situation and was immediately told that my BMW did not have a sport package because I have 17inch wheels and not 18inch. I was surprised to hear this because I had the sport seats, sport steering wheel, and so on... Angry that I may have been duped into buying a car by false advertising (not at The BMW Store), I left my BMW for them to look into the issues. After a couple days, I received a call back from Todd. Besides the tire comment, I was told that all my rotors were warped, I needed a new alternator and water pump drive belt tensioner, and all 4 of my tires were extremely low and needed to be replaced. To be exact, the estimate sheet they gave me showed my LF 2.0mm, RF 2.0mm, LR 2.3mm, and RR 2.1mm (should have noticed the LF and RF were said to be exactly the same). But with my basic car knowledge, all I knew was anything under 3mm was bad. They also said I needed a bunch on other small things. While I was surprised at this, they quoted me $3972.63 to fix it all. I declined because I wanted to take my car to where I bought it to find out what they would do about it. \r
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When I got to my original dealership where I purchased my car, they took a look at it in their maintenance area and gave me the news. The BMW Store straight lied to me!! They brought me back to the maintenance area and showed me everything that was on the estimate sheet. With a micrometer, they showed all my tires were around 5/32 or 3.9mm. That’s about half the life of tires. Only 1 of my rotors, front left, was a bit warped, the rest were fine. They also showed me the manufacturer information on the sport package. Apparently The BMW Store could stand to learn some things about their vehicles, A 2010 BMW 328i coupe with xdrive comes with 17inch wheels in the sport package. The 328i without xdrive comes with 18inch wheels. They then told me my alternator and water pump drive belt tensioner was fine and didn’t need anything. All the other stuff could be fixed at any oil change place for about 1/5 the price they were asking. They also explained that they do not do business with The BMW Store because their technicians work on commission. Embarrassed and frustrated, I took my car to another maintenance shop for a 3rd opinion, and they said the same things. \r
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To wrap it all up, The BMW Store lied to me about most of my car to try and get me to purchase unneeded parts for their financial benefit. You hear about this kind of stuff in movies and through other people but I never thought it would happen to me, especially at a luxury car dealership. I see a lot about how nice they the employees are in reviews, but maybe they are nice because they are salesmen and want that commission! I highly suggest not going to The BMW Store near Cincinnati and if for some reason you decide to, get a second opinion before committing to anything! \r
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