The BMW Store

TERRIBLE! I have a 2010 BMW 328i coupe with xdrive that has the sports package, premium package, the cold weather package, and navigation. Pretty much everything I could get. I brought my BMW to them in October 2013 because I was hearing some rubbing on my front left tire, and spoke with an advisor named Todd. \r \r When I arrived, I explained to him my situation and was immediately told that my BMW did not have a sport package because I have 17inch wheels and not 18inch. I was surprised to hear this because I had the sport seats, sport steering wheel, and so on... Angry that I may have been duped into buying a car by false advertising (not at The BMW Store), I left my BMW for them to look into the issues. After a couple days, I received a call back from Todd. Besides the tire comment, I was told that all my rotors were warped, I needed a new alternator and water pump drive belt tensioner, and all 4 of my tires were extremely low and needed to be replaced. To be exact, the estimate sheet they gave me showed my LF 2.0mm, RF 2.0mm, LR 2.3mm, and RR 2.1mm (should have noticed the LF and RF were said to be exactly the same). But with my basic car knowledge, all I knew was anything under 3mm was bad. They also said I needed a bunch on other small things. While I was surprised at this, they quoted me $3972.63 to fix it all. I declined because I wanted to take my car to where I bought it to find out what they would do about it. \r \r When I got to my original dealership where I purchased my car, they took a look at it in their maintenance area and gave me the news. The BMW Store straight lied to me!! They brought me back to the maintenance area and showed me everything that was on the estimate sheet. With a micrometer, they showed all my tires were around 5/32 or 3.9mm. That’s about half the life of tires. Only 1 of my rotors, front left, was a bit warped, the rest were fine. They also showed me the manufacturer information on the sport package. Apparently The BMW Store could stand to learn some things about their vehicles, A 2010 BMW 328i coupe with xdrive comes with 17inch wheels in the sport package. The 328i without xdrive comes with 18inch wheels. They then told me my alternator and water pump drive belt tensioner was fine and didn’t need anything. All the other stuff could be fixed at any oil change place for about 1/5 the price they were asking. They also explained that they do not do business with The BMW Store because their technicians work on commission. Embarrassed and frustrated, I took my car to another maintenance shop for a 3rd opinion, and they said the same things. \r \r To wrap it all up, The BMW Store lied to me about most of my car to try and get me to purchase unneeded parts for their financial benefit. You hear about this kind of stuff in movies and through other people but I never thought it would happen to me, especially at a luxury car dealership. I see a lot about how nice they the employees are in reviews, but maybe they are nice because they are salesmen and want that commission! I highly suggest not going to The BMW Store near Cincinnati and if for some reason you decide to, get a second opinion before committing to anything! \r more

Guys...Look, if you have a legitimate complaint then that's cool. If you are whining about Ebay then blame Ebay. I have had 99% Great experiences with the BMW Store in Cincinnati. They actually replaced my rear axle when it failed due to a seal leak that they took responsibility for. I feel as though these guys do the right thing and they are conscientious about my car almost like it is their car. They wash the car and treat it with respect just like their customers. I can't say anything negative about the BMW Store. more

TERRIBLE DEALER!! I recently purchased a vehicle through their eBay store. Their more

When you're the only dealership in the city that can service MINI's (free for 3yr/36k miles), you can pull the strings on the consumer puppets. I am so frustrated with this dealership. \r My parents bought a BMW suv from them a couple years, and they have had nothing but bad things to say about them. They have had the electronic throttle/main computer shut down while driving numerous times- every time BMW refusing to pay for it. The rear passenger windows fell into the socket, and again, BMW simply says "That happens" ($500 per window later).\r \r I looked at MINI's here on their lot, and like the review I read, they lied about their price. The MSRP on the vehicle I was looking at was around $23,800, and after it was all said and done, they forgot to mention they added a $600 alarm system I'd have to pay for. Refusing, I left the dealership without a MINI. Luckily, I found an exceptional dealership with exactly what I wanted (Motor City MINI). \r \r Sadly, since I live in Cinci, I have take more

I definitely would not recommend this dealer. In April 2009, I talked with a Mini salesperson re purchase of a new Mini. I was shown the specification sheet for a Mini which included the options that I was looking for. The salesperson told me it had been originally priced at more than $35,000. The spec sheet showed a list price of $32,000+, but they were selling it for $27,995 because it was a 2008, had been driven by a dealer & had a few thousand miles on it. I took a test drive in what I was told was the car to which the spec sheet applied. After the test drive, I reviewed the spec sheet again and discussed with the salesperson the options that were included, which were options that I specifically wanted in a car. I agreed to buy the car I had driven, again being told the spec sheet I had in front of me applied to the car I had driven. I was promised a copy of the spec sheet but was not given one. I arranged for financing and took the car home that day. When I got home, I realized more

The BMW Store is awesome! I went to Jake Sweeney to purchase a car and I guess I was looking like a bumb( baseball cap, flip flops, and sweats), they did not give me the time of day. I finally left after looking around the parking lot for 20 minutes. I went straight to the BMW Store, to my surprise I was greeted as soon as I got out of my car, they answered all of my questions, and offered to take me for a spin. I bought a 750 and a X5 and I would advise anyone to go there. The service can't be beat and they gave me a really good price more

If you want a BMW I guess this is the place to go in Cincinnati. We got ours there, my wife decided that is what she wanted so that is what she got. If you want a high powered little car this is the place to go more